What is the name of your state (only U.S. law)? N.Y.
Hello there,
I am situated in Germany and have ordered 2 Cases, one Macbook and one iPhone case from a seller in New York. The are handcrafted cases made out of python leather. In total, I paid 218$. They sent out the cases and they arrived in Germany. However, they are now stuck with the German customs. They ask for the CITES certificate that would allow them to export real python leather. After requesting such certificate from the seller, they sent me a certificate allowing them to import the leather from Thailand into the U.S. however, the German customs still want the CITES certificate. I emailed the seller 3 more times and got no answer. In my latest, fourth email, I forebode that I will reverse my payment if he doesn't answer me within the next 48 hours to give me a full refund.
Today, he answered saying, that receiving a CITES certificate would take 30-60 days. He offered to refund me 60% of the total price as they would lose the product and therefore can not refund the whole 100%.
What is the legal situation here? Is there anyway I can get my full refund? Is it his fault for exporting to Germany without having such certificate? On their website, they clearly state that they ship internationally.
Thank you in advance!
Robin
Hello there,
I am situated in Germany and have ordered 2 Cases, one Macbook and one iPhone case from a seller in New York. The are handcrafted cases made out of python leather. In total, I paid 218$. They sent out the cases and they arrived in Germany. However, they are now stuck with the German customs. They ask for the CITES certificate that would allow them to export real python leather. After requesting such certificate from the seller, they sent me a certificate allowing them to import the leather from Thailand into the U.S. however, the German customs still want the CITES certificate. I emailed the seller 3 more times and got no answer. In my latest, fourth email, I forebode that I will reverse my payment if he doesn't answer me within the next 48 hours to give me a full refund.
Today, he answered saying, that receiving a CITES certificate would take 30-60 days. He offered to refund me 60% of the total price as they would lose the product and therefore can not refund the whole 100%.
What is the legal situation here? Is there anyway I can get my full refund? Is it his fault for exporting to Germany without having such certificate? On their website, they clearly state that they ship internationally.
Thank you in advance!
Robin