What is the name of your state (only U.S. law)? NY
On Dec 19 I bought a phone from Samsung.com which I received on the 24th. It's defective.
A: I called to return on the morning of December 26th. They said in 3-5 business days I'll be emailed a label to mail it back.
B: I called the evening of December 30th to let them know I hadn't received a label yet, and re-requested one be sent. They said to wait until at least 7 business days from the initial call have passed.
C: I called on the morning of January 7th to once again let them know I am awaiting a return label, and they said wait another 4-5 business days, that it is being "escalated".
I have confirmed the correct email address is on file. The calls from (B) and (C) have been recorded because I felt uneasy by the representative's tone after call (A).
If I don't receive a label by next Friday I am thinking I will ask for a charge-back. I have since bought another phone. Is this a valid use of a charge-back? I feel like my money is being held hostage, and I will have to make a payment on my card for the defective one to avoid interest charges.
On Dec 19 I bought a phone from Samsung.com which I received on the 24th. It's defective.
A: I called to return on the morning of December 26th. They said in 3-5 business days I'll be emailed a label to mail it back.
B: I called the evening of December 30th to let them know I hadn't received a label yet, and re-requested one be sent. They said to wait until at least 7 business days from the initial call have passed.
C: I called on the morning of January 7th to once again let them know I am awaiting a return label, and they said wait another 4-5 business days, that it is being "escalated".
I have confirmed the correct email address is on file. The calls from (B) and (C) have been recorded because I felt uneasy by the representative's tone after call (A).
If I don't receive a label by next Friday I am thinking I will ask for a charge-back. I have since bought another phone. Is this a valid use of a charge-back? I feel like my money is being held hostage, and I will have to make a payment on my card for the defective one to avoid interest charges.
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