What is the name of your state (only U.S. law)? California
After numerous letters to an airline for un-reimbursed fees, I initiated a Small Claims action for the fees plus punitive damages (for their egregious denials and twisting of the facts).
A few weeks before the court date, the airline offered to settle (fees only) -- as an exception -- without admitting error. Moreover, the offer included some additional lies.
Had the airline apologized, and promised to behave differently in the future, I might have accepted the settlement.
My question is whether I should respond to the offer explaining why it is unacceptable, or just ignore it and show up in court. I'm concerned that not responding may look like I'm unwilling to negotiate.
After numerous letters to an airline for un-reimbursed fees, I initiated a Small Claims action for the fees plus punitive damages (for their egregious denials and twisting of the facts).
A few weeks before the court date, the airline offered to settle (fees only) -- as an exception -- without admitting error. Moreover, the offer included some additional lies.
Had the airline apologized, and promised to behave differently in the future, I might have accepted the settlement.
My question is whether I should respond to the offer explaining why it is unacceptable, or just ignore it and show up in court. I'm concerned that not responding may look like I'm unwilling to negotiate.