What is the name of your state (only U.S. law)? Texas
Forgive me if this is not in right forum, not sure if it should be under business operations or civil matters. And please forgive me if this sounds outlandish, I agree and was shocked when I received this email today.
I own a personal training business, sole proprietor. One of my clients purchased a 12 session package/ his last session was today. We have used these sessions over the course of 6-7 weeks (about 2 sessions a week). Upon the first training session we talk about nutrients, I do a cardio assessment, etc and talk about expectations outside of our training sessions. Client was given a cardio routine to do on own time and dietary recommendations to help with weight loss. I do measurements about every 2-3 weeks to make sure we are staying on track. 3 week measurement time came and client had not lost anything. I asked him how many days he was doing cardio outside of gym and how diet looked. His reponse was he "thinks" he is doing 3 days (while I deemed at least 4 days, preferably more necessary) and his diet is okay. At this time I reminded him what I had originally "prescribed" and said lets set a goal to get in at least 4 days over the next few weeks.
We did measurements again today to conclude our training sessions. Again, not an ounce lost. I asked again how cardio and diet was and received a vague response of "okay." I could tell he was on edge and in an effort not to cause a scene, I did not ask for specifics.
I just received an email from the client stating he felt I did not deliver satisfactory services, given that he did not lose any weight, and he wants a 100% refund back (500.00). If not refunded within two weeks, he would be taking this to court.
Can he do this? I held up my end of the deal, didn't I? I showed up to every session and took him on a safe and effective workout. I feel he did not hold up my expectations outside of our training sessions. Personal trainers do not have a magic wand. Clients cannot just show up and the pounds instantly drop off. There has to be blood, sweat, and tears OUTSIDE of the training session too.
Do I have anything to worry about? I have NO intentions on refunding money given that I worked those hours. Does he have grounds to stand on to attempt to take me to court because he didn't meet his expectations?
Forgive me if this is not in right forum, not sure if it should be under business operations or civil matters. And please forgive me if this sounds outlandish, I agree and was shocked when I received this email today.
I own a personal training business, sole proprietor. One of my clients purchased a 12 session package/ his last session was today. We have used these sessions over the course of 6-7 weeks (about 2 sessions a week). Upon the first training session we talk about nutrients, I do a cardio assessment, etc and talk about expectations outside of our training sessions. Client was given a cardio routine to do on own time and dietary recommendations to help with weight loss. I do measurements about every 2-3 weeks to make sure we are staying on track. 3 week measurement time came and client had not lost anything. I asked him how many days he was doing cardio outside of gym and how diet looked. His reponse was he "thinks" he is doing 3 days (while I deemed at least 4 days, preferably more necessary) and his diet is okay. At this time I reminded him what I had originally "prescribed" and said lets set a goal to get in at least 4 days over the next few weeks.
We did measurements again today to conclude our training sessions. Again, not an ounce lost. I asked again how cardio and diet was and received a vague response of "okay." I could tell he was on edge and in an effort not to cause a scene, I did not ask for specifics.
I just received an email from the client stating he felt I did not deliver satisfactory services, given that he did not lose any weight, and he wants a 100% refund back (500.00). If not refunded within two weeks, he would be taking this to court.
Can he do this? I held up my end of the deal, didn't I? I showed up to every session and took him on a safe and effective workout. I feel he did not hold up my expectations outside of our training sessions. Personal trainers do not have a magic wand. Clients cannot just show up and the pounds instantly drop off. There has to be blood, sweat, and tears OUTSIDE of the training session too.
Do I have anything to worry about? I have NO intentions on refunding money given that I worked those hours. Does he have grounds to stand on to attempt to take me to court because he didn't meet his expectations?
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