What is the name of your state? What is the name of your state? Iowa
I was asked to do a banner project for a school booster club. I created 84 banners of their fall sports athletes. When the banners arrived (barely on time, because I had a very short time to do all of this before the event), I noticed there were some mistakes which I had made on a couple, and there were some print issues on a few. There were also some missing, which I contacted the printer about. When I delivered the banners, I mentioned the mistakes, and bad print on some. I told them that I would fix these at my cost, and if anyone else was not happy about their banner, to let me know, and I would take care of it at my cost. I am not charging them for the redo. I talked to some of the parents personally, and they understood, and were not upset. They know that I will make my word good. The booster club on the other hand, is demanding that I remake every banner. Even the ones that were fine, and they want me to pay them for the money they feel they lost out on. Can they do this, when I was upfront with them, and I offered to fix it at my cost?
I was asked to do a banner project for a school booster club. I created 84 banners of their fall sports athletes. When the banners arrived (barely on time, because I had a very short time to do all of this before the event), I noticed there were some mistakes which I had made on a couple, and there were some print issues on a few. There were also some missing, which I contacted the printer about. When I delivered the banners, I mentioned the mistakes, and bad print on some. I told them that I would fix these at my cost, and if anyone else was not happy about their banner, to let me know, and I would take care of it at my cost. I am not charging them for the redo. I talked to some of the parents personally, and they understood, and were not upset. They know that I will make my word good. The booster club on the other hand, is demanding that I remake every banner. Even the ones that were fine, and they want me to pay them for the money they feel they lost out on. Can they do this, when I was upfront with them, and I offered to fix it at my cost?