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Paid for repairs on Round Baler belts, runaround.

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ranch1

Junior Member
What is the name of your state? Nebraska

I took my round baler belts to have new splices in and to be resized. For your info, they are sort of similar to tire rubber reinforced with fabric. They have metal splices on the ends to connect them together, and they go in circles around the baler on rollers, they are about 8 inches wide (I think) and several feet long. The belts need to be cut square in order for the belts to go around centered, to track correctly, so that they splice together even/straight line. There are eight belts, each has either one or two splices. In time the splices wear out, and the belts can change length a little.

Anyway, I took them in the first time, brought them home and put them on my baler, did a stupid thing and never looked at them before I started.. I got to the very last one and it was too short. Called the John Deere dealer, told him that one was too short, and the ends on many of the belts looked not square, and some of the splices weren't centered, ends didn't match up exactly. He said it was impossible, they've done hundreds of belts and never had any complaints, etc. After some convincing, he said they had to be a certain amount off. So I had to get the one belt fixed so that I could run the baler and see if they were off enough to be fixed. I took back that one belt, it was 9 or 10 inches too short, 30 mile trip to town one way. Ran the baler a while, they were off too much, took the whole set in again when I could under the warranty period and they "fixed" them again. They had them more than a month and never called, so I stopped in and checked on them, he said they were done, so I picked them up and took them home. I unrolled two random ones on my shop floor, and put a square on them. They were off again by the same amount, I only checked two. I took pictures of them with the square on and put them up on my personal webspace. I called in again, and told him, he went through that whole impossible speech again, I told him to go online and look at the pictures and call me back again. After a lot of coaxing he agreed, a day or two later he called back and this is an actual quote, he said they were "way off" something to the effect that he didn't know what the guy was squaring them to. He volunteered to send a guy to my place to fix them right away, I didn't ask him to do that. They sent the same guy that's been getting them wrong, he did one, and it was off again. I called in again, asked if they would just take them back to their shop, because I didn't have time to spend all day in the cold wind and help the guy do the belts that I paid them to do, since he apparently simply didn't know how to do them. If he could do them right then it wouldn't have taken them long. I said take your time, figure out what's going on, just check them out and fix any that are wrong. They took them back, a month and a half later no word so I stopped in. He said the belts were done, and that they were done fixing them period, no more. I didn't know what to say to that, but I asked if I would take them to another John Deere dealer, and they said they were not done right, if they would fix them. He said no, I would have to pay someone else to fix them if there was anything still wrong with them, they weren't going to have any more to do with them. He went on to blame the type of belts, my baler, and me. I don't see what those have to do with the belts not being square. With the ends not being square, they came together instead of a line, like a wide v. They would sort of bind when tension was put on them and the splices would not have worn evenly or lasted as long, and would have rubbed some wrong places on the baler when going around the track.

After the second time they were done, I took pictures. I asked a couple people to look at them, they said they were still wrong too, including a different John Deere dealer (a professional that works on belts). I have not yet looked at them this last time to see if they are right now, but here is my question before I do. They got them wrong twice, if another professional (if I take them to another JD dealer) says that they are still not right after this third time, not a good job/won't work, shouldn't I still be able to have them fixed? I don't know how many were wrong the second time, but at least two, and without measuring them that time, I know there were a few more. They were right before I started with this whole thing, and it has been dragging along since June. Thank you for your time. The cost of repairs was about $600 or so.
 


BelizeBreeze

Senior Member
Take the belts to another dealer (or don't you have another facility to have them checked) and get a second opinion. DO NOT run the baler with them as-is.

If the second opinion agrees with you, then it's decision time. You can have them repaired correctly and sue the first dealer for the cost of the repairs or accept it and not deal with them anymore.
 

ranch1

Junior Member
Thank you!

That's pretty much what I thought I could do. I've been dealing with a customer service rep at John Deere (not a dealer, the headquarters I think) and of course couldn't get an answer from them. I just wanted to know for sure before I took the time to check them out.

Is there somewhere I could look up your credentials (if you have any :) ), or could you post them here in case I would like to show this thread to someone, if that's OK?

One more question, how long would I have to get that second opinion, if I want it? It's been a week since I last picked them up and the closest any town is 30 miles to have them looked at, and I'm not planning a trip soon unless I need to. Don't need to put them on the baler until the middle of next year. Thank you very much again. This site is great.
 
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BelizeBreeze

Senior Member
That's pretty much what I thought I could do. I've been dealing with a customer service rep at John Deere (not a dealer, the headquarters I think) and of course couldn't get an answer from them. I just wanted to know for sure before I took the time to check them out.

Is there somewhere I could look up your credentials (if you have any :) ), or could you post them here in case I would like to show this thread to someone, if that's OK?

One more question, how long would I have to get that second opinion, if I want it? It's been a week since I last picked them up and the closest any town is 30 miles to have them looked at, and I'm not planning a trip soon unless I need to. Don't need to put them on the baler until the middle of next year. Thank you very much again. This site is great.
If John Deere wants my credentials they can call. In the meantime, you can tell them that work done under contract which is NOT completed correctly is non-fulfillment of the promise. As professionals, they have more than an ordinary responsibility to perform.

You should not wait longer than another week or so to get the second opinion. Otherwise, JD could say that you had used the belts and damaged them. And, of course, keep all documentation and proof of payments submitted ot JD.

One last question. Did JD ever tell you the belts were non-repairable?
 

ranch1

Junior Member
Thank you.

"One last question. Did JD ever tell you the belts were non-repairable?"
No they didn't, they are in good shape. At least they are good for a few more years use.

I'll think a little more on it, look at them etc., if they are good enough I won't worry about it. At least I now know for sure if I see a problem I can do something about it. Thank you many times over.
 

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