What is the name of your state? FL
I recently purchased a gun from a large retail store. I first paid for it with a debit/credit card. The salesman said that I did not need to sign or enter a pin #. There is a three day waiting period on handgun purchases, and the charge went through before I even picked up the gun. The day I picked up the gun, I fired less than 100 rounds before it jammed. Being careful not to break it by forcing it, I called the retailer..the man who identified himself as the gun manager, said that if I brought the gun back..I could possibly trade it for a different gun.
I brought it in to customer service, where I was met by the gun manager. He took a quick look, and told me to wait there while he "showed it to the store manager". He returned five minutes later, and said that "he fixed it by hitting it with a rubber mallet". He did in no way tell me that he was going to do this. He told me that they do not have a gunsmith either. Thinking that it may be fixed, I thanked him anyway.. and left the store. Less than five minutes later, I checked it again and there seemed to be alot of play in the slide, and there was a piece of a metal part, now loose inside. I called back the gun manager, and he said "that's weird". I told him that I would be back in five minutes, and when I returned..customer service said that he left for lunch! They said that he was there on his day off, and that he really wasn't supposed to be here anyway.
I immediately spoke to the senior store manager, and he told me that "all firearms sales are final, and that they don't swap guns". He told me that they would fed ex the gun to the manufacturer warranty/service center (free of charge). He said that they stand behind their gun sales, but we would have to wait for the manufacturer's reply. I called the warranty dept. They said that they haven't received it yet, but that there is typically a 2-4 week turnaround for repairs. Now I am out the money and the new gun. Even when it is repaired, I doubt that I will be completely happy because it will no longer be completely new, after being broken with a mallet. There is nothing printed on the receipt concerning returns/exchanges. Should I contact the manager again, to give him an opportunity to give a refund before I dispute this?
I recently purchased a gun from a large retail store. I first paid for it with a debit/credit card. The salesman said that I did not need to sign or enter a pin #. There is a three day waiting period on handgun purchases, and the charge went through before I even picked up the gun. The day I picked up the gun, I fired less than 100 rounds before it jammed. Being careful not to break it by forcing it, I called the retailer..the man who identified himself as the gun manager, said that if I brought the gun back..I could possibly trade it for a different gun.
I brought it in to customer service, where I was met by the gun manager. He took a quick look, and told me to wait there while he "showed it to the store manager". He returned five minutes later, and said that "he fixed it by hitting it with a rubber mallet". He did in no way tell me that he was going to do this. He told me that they do not have a gunsmith either. Thinking that it may be fixed, I thanked him anyway.. and left the store. Less than five minutes later, I checked it again and there seemed to be alot of play in the slide, and there was a piece of a metal part, now loose inside. I called back the gun manager, and he said "that's weird". I told him that I would be back in five minutes, and when I returned..customer service said that he left for lunch! They said that he was there on his day off, and that he really wasn't supposed to be here anyway.
I immediately spoke to the senior store manager, and he told me that "all firearms sales are final, and that they don't swap guns". He told me that they would fed ex the gun to the manufacturer warranty/service center (free of charge). He said that they stand behind their gun sales, but we would have to wait for the manufacturer's reply. I called the warranty dept. They said that they haven't received it yet, but that there is typically a 2-4 week turnaround for repairs. Now I am out the money and the new gun. Even when it is repaired, I doubt that I will be completely happy because it will no longer be completely new, after being broken with a mallet. There is nothing printed on the receipt concerning returns/exchanges. Should I contact the manager again, to give him an opportunity to give a refund before I dispute this?
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