Perverted-Justice functions by supporting volunteers who act as bait in chat rooms where children and minors can typically be found. The volunteers' public profiles generally have youthful-sounding usernames and pictures of children. The administrators of the site say they do not initiate online contact with the men they pursue, and also refuse to act on tips from Internet users in order to reduce the risk that someone might use the website to take revenge.[citation needed] The administrators also say that their volunteers do not look for targets in adult chatrooms.[citation needed] If a man starts chatting to the volunteer and turns the conversation to sex, the volunteer attempts to persuade the man to divulge personal details, particularly a telephone number, ostensibly needed to verify the man's identity so that a meeting can be arranged.
In the past, around this point the chatlog and details would be published on the site. However, in December 2003, the organization set up its "Information First" program, in which interested police departments could contact Perverted-Justice, and any "busts" made within that department's jurisdiction would be sent straight to them without being posted to the website.[7] In the early days of the program, Perverted-Justice.com did not initiate contact with the police, professedly because officers were skeptical that its information could be used in a court of law.
However, ever since July 2004 when they made their first conviction, the site's operators switched to a policy of cold calling local police with the information they obtained.[8] If a government agency is interested (police, FBI, military CID, etc.) then the chatlog and other information is not posted to the site until after a conviction has been reached.
Before their Information First program and their cold-calling policy became widespread, if no agency expressed interest in the information then the log was posted on the site. Volunteers on the site's forums would then engage in "follow-up", attempting to track down and notify family members, employers, and neighbors. In November 2006, after the site's 100th conviction, Perverted-Justice announced that this was no longer necessary, as Information First agreements were sufficient to cover any U.S. resident caught in a sting. Chat logs are now posted only after the person's legal case has been resolved. The follow-up process is still used, however, and volunteers for this work are continually sought by the organization [9]
To begin the follow-up process, the site's volunteers do a reverse-directory lookup to obtain the man's name, as well as checking on the Web for any other information they can find about him. They then post his name, address, and photograph if he has supplied one, on the website, as well as the chat log: a record of the conversation he had with the volunteer. In a process called "Follow-up," additional volunteers on the site's forums, operating under rules and restrictions set up by Perverted-Justice administrators, will contact the man's family, friends, neighbors, and employer to alert them to the website posting.[10] The intent of this is to warn anyone who may know the man about his activities and persuade them to help convince the man to receive counseling. The volunteers in these "Follow-up Forums" number in the thousands. With the elimination of chatlogs that are posted without law enforcement involvement, the site administration is working to redirect the efforts of follow-up volunteers to other purposes.
All telephone numbers are removed from the site's main pages after two months (though still available on the site's forums), to avoid another case like that of the Milwaukee bank teller, who received a threatening phone call from a man who had obtained her number from the website. The woman had never been online or even owned a computer, and was forced to change her number, which had previously been registered to the subject of a Perverted-Justice sting.[11]
Currently, the site only operates within the United States, but plans to expand into Canada.[12]