I sent an email to the one tenant and received this response back...
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Scott,
Who else would i have called? I just thought you could be a little bit helpful and make this whole precess alittle easier for us. I was wrong. I feel like you took advantage of us. Alot of time and energy went into cleaning that house. Five people (not including Tenant 4 or Tenant 5) spent 20 hours cleaning, we spent over $200 using "your" carpet cleaning company, and you still deducted money for carpet stains. We could never be as picky as you as the the owner, which i understand, but you went a little overboard. $200 for 4 keys!! haha. I know there isnt a chance you would fork over one penny more, so this is not a request for you to do so. I think you have been burned in the past by tenents and this is the way you get your money back from those loses. I can relate becuase I can be pretty stingy myself and maybe this is a good leason to see how it feels to be on the other side. Kate and I live in Alexandria now so it is a hassle to get the signatures but we will figure that part out.
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How do you like that???
My thoughts:
1. He should call the other tenants and get together to endorse the check.
2. They had 60-days to clean the house prior to vacating at the end of their lease. Why on earth do tenants wait until the last minute to clean the place? Also, they allowed two of the tenants to not participate in cleaning responsibilities. Oh and I don't have a carpet cleaning company, but I do require my tenants to use a particular carpet cleaning contractor to steam clean and deodorize the carpets. My experience, tenants want to be cheap, go to Giant or Safeway and use those rentals that are a waste of money and really don't clean the carpet anyway. I'm actually saving them money by requiring them to have it done right the first time instead of me coming back in there and having the carpets recleaned and charging them.
2. I didn't charge for carpet stains... he errored, I only noted it on the move out inspection. If it was bad, I would have.
3. Two of the tenants didn't return their keys, thus it was deducted from the SD.
4. I have only had to take one tenant to court and I was sucessful in winning the suit... not burned there.
5. It's interesting how tenants assume you're taking advantage of them when they don't get their full SD back... go figure.