hpendleton
Junior Member
What is the name of your state? IL
I sent my ipod to be repaired to ipodrepairsquad in East Peoria, IL in February. I did not authorize the repairs until May 13th. I contacted ipodrepairsquad on May 16th to make sure that the ipod would be sent to my work address. I was told that it was in the stack of items being sent out that day and that it would be going to my home address at this point. Not a problem. The next week Wednesday, May 21st, I contacted them again to see if I could get a tracking number. The guy said he had to go look for it and would call me back...I never received a call. On Tuesday, May 27th, I called again and spoke with Dan. Dan said he had to do some research and would call me back. Dan called me back later and said as the policy clearly states when ordering, ipods are recycled if repairs are not accepted or declined within 30 days. I asked why would they accept my payment if my ipod had been recycled. Dan said that it shows that my payment was refunded. I said no it was not refunded. He said that it had been refunded a while ago according to his records. I again said it had not been refunded. I also said that they could not "recycle" my item without notifying me. He said that they could because the policy clearly states that they could do this after 30 days. I asked to speak to his manager. I then spoke with Rod who again explained the policy. I asked why they would not have contacted me. He said they would have sent me an email. I told him that I did not have access to my previous email address so I would have never received this email. He said he also tried to call me. This was a lie! No one ever called me. He then said he would go and check to see if he could find my ipod. He returned and said that it had in fact been recycled. I asked him about the refund for my repairs and he said it had been a while ago. I asked him to give me a date. He then said, it looks like Dan had just refunded it as I was talking to him earlier. WHAT!!!! I then asked him why would someone tell me just last week that it was there being sent out. He asked who I had spoken with and I did not know. He said that they just terminated someone, so maybe it was this individual...and that they no longer have contact with this person.
I understand that the policy says that you have 30 days...which I guess I checked the box when I placed the order online (although I never noticed it...but I can't say that it wasn't there). However, don't they have to follow some sort of procedure about notification before they do this. Illinois laws regarding abandoned property all say that you have to contact the person via certified mail at their last known address...and then wait for a response. They NEVER contacted me (except maybe through my old email address). Is there something that I can do?
I sent my ipod to be repaired to ipodrepairsquad in East Peoria, IL in February. I did not authorize the repairs until May 13th. I contacted ipodrepairsquad on May 16th to make sure that the ipod would be sent to my work address. I was told that it was in the stack of items being sent out that day and that it would be going to my home address at this point. Not a problem. The next week Wednesday, May 21st, I contacted them again to see if I could get a tracking number. The guy said he had to go look for it and would call me back...I never received a call. On Tuesday, May 27th, I called again and spoke with Dan. Dan said he had to do some research and would call me back. Dan called me back later and said as the policy clearly states when ordering, ipods are recycled if repairs are not accepted or declined within 30 days. I asked why would they accept my payment if my ipod had been recycled. Dan said that it shows that my payment was refunded. I said no it was not refunded. He said that it had been refunded a while ago according to his records. I again said it had not been refunded. I also said that they could not "recycle" my item without notifying me. He said that they could because the policy clearly states that they could do this after 30 days. I asked to speak to his manager. I then spoke with Rod who again explained the policy. I asked why they would not have contacted me. He said they would have sent me an email. I told him that I did not have access to my previous email address so I would have never received this email. He said he also tried to call me. This was a lie! No one ever called me. He then said he would go and check to see if he could find my ipod. He returned and said that it had in fact been recycled. I asked him about the refund for my repairs and he said it had been a while ago. I asked him to give me a date. He then said, it looks like Dan had just refunded it as I was talking to him earlier. WHAT!!!! I then asked him why would someone tell me just last week that it was there being sent out. He asked who I had spoken with and I did not know. He said that they just terminated someone, so maybe it was this individual...and that they no longer have contact with this person.
I understand that the policy says that you have 30 days...which I guess I checked the box when I placed the order online (although I never noticed it...but I can't say that it wasn't there). However, don't they have to follow some sort of procedure about notification before they do this. Illinois laws regarding abandoned property all say that you have to contact the person via certified mail at their last known address...and then wait for a response. They NEVER contacted me (except maybe through my old email address). Is there something that I can do?
