What is the name of your state (only U.S. law)? California
My question is about collection agencies and how to deal with them when I owe them nothing because of an error on the creditor's part. On October 14 2009, UPS mistakenly attempted to charge the INACTIVE credit card on my UPS account with ANOTHER PERSON'S shipping charge. The charge to the inactive credit card DID NOT GO THROUGH. UPS' accounts payable dept. then began issuing "Balance Due" statements to me for the amount of $169.13. I have been in contact with an account supervisor at UPS about this ever since October, and on November 12 2009, she assured me the matter had been taken care of, and that UPS has removed the charge from my UPS account balance. I have since received updated statements from UPS confirming this. However, UPS then proceeded to mistakenly issue a credit to the INACTIVE credit card that was on my account at the time, apparently assuming the original charge had actually gone through when it had not. This egregious miscommunication and incompetence within UPS somehow caused them to get their collection agency involved. On December 7 2009, I received a notice from UPS's collection agency demanding I pay them $169.13 within ten days or "further action will be taken". I again contacted the supervisor at UPS about this, who assured me that they would be able to get the credit back from the credit card company. Since then, I have been unable to contact or hear back from the supervisor at UPS, who assured me she would call me back and did not. In the event that they do not get the credit back from the credit card company, what can I do to make the collection agency stop trying to get me to pay this erroneous "debt"? This entire situation was caused and compounded solely by UPS, and by NO fault of my own, but I'm afraid that the collection agency will try to ruin my credit rating because of UPS's mistakes.
HOW CAN I GET THE COLLECTION AGENCY TO CEASE AND DESIST?What is the name of your state (only U.S. law)?
My question is about collection agencies and how to deal with them when I owe them nothing because of an error on the creditor's part. On October 14 2009, UPS mistakenly attempted to charge the INACTIVE credit card on my UPS account with ANOTHER PERSON'S shipping charge. The charge to the inactive credit card DID NOT GO THROUGH. UPS' accounts payable dept. then began issuing "Balance Due" statements to me for the amount of $169.13. I have been in contact with an account supervisor at UPS about this ever since October, and on November 12 2009, she assured me the matter had been taken care of, and that UPS has removed the charge from my UPS account balance. I have since received updated statements from UPS confirming this. However, UPS then proceeded to mistakenly issue a credit to the INACTIVE credit card that was on my account at the time, apparently assuming the original charge had actually gone through when it had not. This egregious miscommunication and incompetence within UPS somehow caused them to get their collection agency involved. On December 7 2009, I received a notice from UPS's collection agency demanding I pay them $169.13 within ten days or "further action will be taken". I again contacted the supervisor at UPS about this, who assured me that they would be able to get the credit back from the credit card company. Since then, I have been unable to contact or hear back from the supervisor at UPS, who assured me she would call me back and did not. In the event that they do not get the credit back from the credit card company, what can I do to make the collection agency stop trying to get me to pay this erroneous "debt"? This entire situation was caused and compounded solely by UPS, and by NO fault of my own, but I'm afraid that the collection agency will try to ruin my credit rating because of UPS's mistakes.
HOW CAN I GET THE COLLECTION AGENCY TO CEASE AND DESIST?What is the name of your state (only U.S. law)?