What is the name of your state (only U.S. law)? I'm in Iowa, the company is in California. US law only (internet? web offers)
Not sure if this is the right section but here it goes....
About a month ago I had signed up for a satellite service (DirecTV) through a websponsor, the offer was if you complete the offer through their link they will reward you with some virtual money for an online game (which equals to about $200-$300USD or so). Since we were going to cancel cable anyways and was thinking of satellite, we went with this offer instead of Dishnetwork or others because of the high reward it gives.
So I completed the DirecTV order on their link had it installed paid first bill etc...and still no credit from their end. I emailed them at least a dozen times, provided them email/header/ip from DirecTV and everything and all I got was 2 replies stating "We are waiting for advertiser to verify." So I waited and check up every 2 days or so and keep asking and being ignored. Today someone emailed me and told me that they spoke to the advertiser and they said I did not complete it through their offer link so they cannot credit me. I called DirecTV and they have no knowledge of this offer or that they called them to verify anything, so they gave me their web promotion people to call, I called and left a message, no call back yet.
I emailed the customer service guy at the websponsor and told him DTV had not receive a call from you, who did you talk to? He said they do not call DTV they call a different company to verify and track info. So I ask if I can have their phone # so I can provide my info/cookies etc... to them to see if there was some misunderstanding. He told me he cannot give that information out. I asked him then how do I know he actually called to verify? And why can't I have their phone#? He did not respond.
Is he in the right to withhold the phone# from me? When they are accusing me of not completing the offer through their link when I 100% did. I can't have the contact info to the company to verify it myself?
I'm just ticked off, because I feel like I've been tricked into getting this 2-year contract with DTV mainly because of this reward they were giving out.
If anyone can let me know if they can withhold information from me that can verify my claim, I'd appreciate it. Thank you!
Not sure if this is the right section but here it goes....
About a month ago I had signed up for a satellite service (DirecTV) through a websponsor, the offer was if you complete the offer through their link they will reward you with some virtual money for an online game (which equals to about $200-$300USD or so). Since we were going to cancel cable anyways and was thinking of satellite, we went with this offer instead of Dishnetwork or others because of the high reward it gives.
So I completed the DirecTV order on their link had it installed paid first bill etc...and still no credit from their end. I emailed them at least a dozen times, provided them email/header/ip from DirecTV and everything and all I got was 2 replies stating "We are waiting for advertiser to verify." So I waited and check up every 2 days or so and keep asking and being ignored. Today someone emailed me and told me that they spoke to the advertiser and they said I did not complete it through their offer link so they cannot credit me. I called DirecTV and they have no knowledge of this offer or that they called them to verify anything, so they gave me their web promotion people to call, I called and left a message, no call back yet.
I emailed the customer service guy at the websponsor and told him DTV had not receive a call from you, who did you talk to? He said they do not call DTV they call a different company to verify and track info. So I ask if I can have their phone # so I can provide my info/cookies etc... to them to see if there was some misunderstanding. He told me he cannot give that information out. I asked him then how do I know he actually called to verify? And why can't I have their phone#? He did not respond.
Is he in the right to withhold the phone# from me? When they are accusing me of not completing the offer through their link when I 100% did. I can't have the contact info to the company to verify it myself?
I'm just ticked off, because I feel like I've been tricked into getting this 2-year contract with DTV mainly because of this reward they were giving out.
If anyone can let me know if they can withhold information from me that can verify my claim, I'd appreciate it. Thank you!
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