New York -
I'm thinking of taking Staples to small claims court. I had to sign a waiver against loss of data & I paid for a back-up, but they never backed-up the file locations needed and then lost financial data that has taken me over 12 hours so far to re-enter. This is in addition to 3 1/2 years of personal photos that are lost forever. They refunded me the back-up fee, and have offered to refund the fee for reinstalling the operating system, but they lost all of my financial data including back-ups for 3 years. I need to re-enter the data for this year in order to produce reports for income tax purposes for my own personal use as well as 3 business. This will probably take at least an addtional 36 hours of data input. My question is this.... if I signed the waiver, but they failed to properly back-up (in this case, they didn't ask where the specific files I needed were), do I have any case, or should I just file a complaint w/the BBB. Their corp. offices offered a lousy $50 coupon! Any input would be appreciated!What is the name of your state (only U.S. law)?What is the name of your state (only U.S. law)?
I'm thinking of taking Staples to small claims court. I had to sign a waiver against loss of data & I paid for a back-up, but they never backed-up the file locations needed and then lost financial data that has taken me over 12 hours so far to re-enter. This is in addition to 3 1/2 years of personal photos that are lost forever. They refunded me the back-up fee, and have offered to refund the fee for reinstalling the operating system, but they lost all of my financial data including back-ups for 3 years. I need to re-enter the data for this year in order to produce reports for income tax purposes for my own personal use as well as 3 business. This will probably take at least an addtional 36 hours of data input. My question is this.... if I signed the waiver, but they failed to properly back-up (in this case, they didn't ask where the specific files I needed were), do I have any case, or should I just file a complaint w/the BBB. Their corp. offices offered a lousy $50 coupon! Any input would be appreciated!What is the name of your state (only U.S. law)?What is the name of your state (only U.S. law)?