What is the name of your state (only U.S. law)? Washington State. My Mother-in-law retired from US West Communications November of 1990. Under US West Communications if you retired prior to 12/31/1990 you would get health insurance through the company until date of death. Since then US West Communication was taken over by Q-West Communications and this last summer Q-West Communication was taken over by Century Link. In the takeover by Century Link, they changed my Mother-in-laws service time from 17 years of service to 12 years of service they also changed the year she retired from 1990 to 1992. Century Link admits all the information was hand keyed. This has caused Century Link to take away her health insurance effective 2/1/2012. When she retired, she was eligible for health insurance until the day she and her spouse pass away. The Century Link representative also told her she is lucky they do not take her pension away because with only 12 years of service, she is not eligible for a pension but they are going to let her continue to draw a pension. Since she retired she has moved twice and her paperwork has been lost Century Link is telling her the only way they will change anything is if she shows proof of retirement date and years of service. Can you tell me if she has any legal recourse?