DanielSchaefer
Junior Member
So I recently moved and signed up for Windstream internet at windstream.com. I ordered my services online and had the tech come out. I never signed anything when the tech was here. When I signed up for internet I did no phone service, just internet. On the page where you click to buy there is no offer conditions on the monthly amount shown. So I assumed it was month to month; which was what I wanted. I clicked buy. Proceeded to checkout and signed the terms and condition. This did not state anything of a contract. So I ran into issues with the company and decided to cancel it. (this is a whole different story). They told me I was under contract and I said no I was not. So here is what they told me... If someone wants I can send you screen shots of the everything I saw, read, and signed to on their page. Or show me how to upload pics.
To sign up I:
Went to windstream.com and clicked residential.
Then set my location to zip 55398.
Clicked high speed internet.
Then below the prices where is says "not interested in phone? click here" I clicked.
Then I clicked buy.
I entered my address. They showed the privacy policy. (http://www.windstream.com/privacy.aspx)
Then it brought me to a page where I agreed to terms and conditions (http://www.windstream.com/terms.aspx)
and that was it. Order complete.
The terms do not state anything about a 12 month contract. I explained this to them.
They told me that the offer conditions were on the page where I clicked buy.
I had them walk me through it, to show me I'm wrong.
When you click high speed internet (before selecting no phone service) the prices have asterisks and then below says "*Monthly price quoted above is the promotional price for 12 months. Offer Conditions" (offer conditions is a link)
By selecting the no phone option the offer conditions line disappears. So it was not on the page for what I was ordering. SO the lady told me I was suppose to read those before I clicked no phone. I said why would I? They were for phone package.
When I signed up, I wanted month to month. Seeing the offer conditions disappear and then reading everything on the pages to the end, I assumed no contract. Second of all, the lady who helped me on the chat customer service even told me I was not under contract but windstream says because it was chat they have no proof.
I have taken screen shots of each page from beginning to end of the order process. I am saying I am not under contract and they tell me I am. The only way to cancel my service is to pay a cancellation fee. I disagree with me being under contract. They gave me the name and address of the lady who deals with their legal issues.
What can I do?
Like I said I can send you screen shots that show in detail no offer conditions with what I signed up for.
Here is a link to a zip file with all the screen shots and the terms and conditions.
http://www11.zippyshare.com/v/60007207/file.html
Page 1 shows the website from top to bottom before clicking no phone service
Page 2 shows the website after clicking no phone
Page 3 shows selecting new customer
Page 4 shows the cart/checkout
Page 5 shows address verification
Page 6 shows the terms agreement
To sign up I:
Went to windstream.com and clicked residential.
Then set my location to zip 55398.
Clicked high speed internet.
Then below the prices where is says "not interested in phone? click here" I clicked.
Then I clicked buy.
I entered my address. They showed the privacy policy. (http://www.windstream.com/privacy.aspx)
Then it brought me to a page where I agreed to terms and conditions (http://www.windstream.com/terms.aspx)
and that was it. Order complete.
The terms do not state anything about a 12 month contract. I explained this to them.
They told me that the offer conditions were on the page where I clicked buy.
I had them walk me through it, to show me I'm wrong.
When you click high speed internet (before selecting no phone service) the prices have asterisks and then below says "*Monthly price quoted above is the promotional price for 12 months. Offer Conditions" (offer conditions is a link)
By selecting the no phone option the offer conditions line disappears. So it was not on the page for what I was ordering. SO the lady told me I was suppose to read those before I clicked no phone. I said why would I? They were for phone package.
When I signed up, I wanted month to month. Seeing the offer conditions disappear and then reading everything on the pages to the end, I assumed no contract. Second of all, the lady who helped me on the chat customer service even told me I was not under contract but windstream says because it was chat they have no proof.
I have taken screen shots of each page from beginning to end of the order process. I am saying I am not under contract and they tell me I am. The only way to cancel my service is to pay a cancellation fee. I disagree with me being under contract. They gave me the name and address of the lady who deals with their legal issues.
What can I do?
Like I said I can send you screen shots that show in detail no offer conditions with what I signed up for.
Here is a link to a zip file with all the screen shots and the terms and conditions.
http://www11.zippyshare.com/v/60007207/file.html
Page 1 shows the website from top to bottom before clicking no phone service
Page 2 shows the website after clicking no phone
Page 3 shows selecting new customer
Page 4 shows the cart/checkout
Page 5 shows address verification
Page 6 shows the terms agreement
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