What is the name of your state (only U.S. law)? Maryland
Ok, no doctor's office in U.S. are under obligation to mail you the patient invoice as they don't have to while the patients have the obligation to pay all the balance whether the docs office invoices them or not.
This docs office sent the balance with (over 1200% increase) to a collection agency which they never invoiced me for. Had they invoice me, I would have paid as the amount was not too bad after the insurance write-offs and insurance payments. I paid this grossly inflated amount to the collection agency.
I email docs office to mail me the patient ledger as I want to pay any other balance that's on my account if there are any other left. I then call the them, and they told me they forwarded my email to their billing dept so I need to wait 1 or 2 days to hear from the billing dept. I later found out they have no billing dept as they do their own billing, and they forwarded my email requesting patient ledger to the collection agency. I called again to ask them to give me the phone # for their billing dept, and they gave me the # for the collection agency. They added once the paitent account goes out of their system, they have no way of finding out if there is any balances left on the account. so I have to talk to their billing dept which is they themselves while referring me to collection agency as their billing dept.
Collection agency says they have no way of knowing if there are any other balances as they only collect what the docs office sends them, and I will have to find that info from docs office.
I think I will have to make a trip to the docs office in person. I will have all the EOBs from the insurance company, and the invoices they sent me with the payment confirmation (docs office had mailed some invoices, not all the invoices), and if there are any other balances, pay them in person, and get an invoice with zero dollar balance. However since they have BSed me, this is stressing me out. I am looking for your advice as to how best to settle this situation.
Collection agency said they don't report to Credit Bureaus for medical bills provided I made prompt payment per collection notice from them.
Ok, no doctor's office in U.S. are under obligation to mail you the patient invoice as they don't have to while the patients have the obligation to pay all the balance whether the docs office invoices them or not.
This docs office sent the balance with (over 1200% increase) to a collection agency which they never invoiced me for. Had they invoice me, I would have paid as the amount was not too bad after the insurance write-offs and insurance payments. I paid this grossly inflated amount to the collection agency.
I email docs office to mail me the patient ledger as I want to pay any other balance that's on my account if there are any other left. I then call the them, and they told me they forwarded my email to their billing dept so I need to wait 1 or 2 days to hear from the billing dept. I later found out they have no billing dept as they do their own billing, and they forwarded my email requesting patient ledger to the collection agency. I called again to ask them to give me the phone # for their billing dept, and they gave me the # for the collection agency. They added once the paitent account goes out of their system, they have no way of finding out if there is any balances left on the account. so I have to talk to their billing dept which is they themselves while referring me to collection agency as their billing dept.
Collection agency says they have no way of knowing if there are any other balances as they only collect what the docs office sends them, and I will have to find that info from docs office.
I think I will have to make a trip to the docs office in person. I will have all the EOBs from the insurance company, and the invoices they sent me with the payment confirmation (docs office had mailed some invoices, not all the invoices), and if there are any other balances, pay them in person, and get an invoice with zero dollar balance. However since they have BSed me, this is stressing me out. I am looking for your advice as to how best to settle this situation.
Collection agency said they don't report to Credit Bureaus for medical bills provided I made prompt payment per collection notice from them.