What is the name of your state (only U.S. law)? HI
1/09 I've made reservation by phone (provided credit card info) for accommodation in Hawaii for 01/14 - 01/21 and was told I will get conformation in the moment.
1/10 I still didn't get conformation and my credit card wasn't charge so I start wondering because flight is in 4 days and there still no clear picture about place to stay. Moreover, there is no a lot of choice left for that short period of time before flight. And during high season prices are going up as well. Because there no conformation came to my email yet and my credit card wasn't charge I called to hotel 3 times to make sure there is no problem (with frame between calls). Phone was never picked up and no one called back. I wrote email that I didn't get conformation for my reservation.
1/10 Again, as there no so much time left before flight as I was not able to reach first place at all, I was looking for different accommodation. Luckily I found different place and made reservation there.
1/13 11:38 PM (please note my flight in 6 hours to Hawaii where is high tourist season now) I've got my confirmation from first place. In the conformation there are note that card was charged on 1/10. ( I've checked my online banking and there was pending transaction). I respond them as soon as I checked my email (12:38 AM 1/14); "As I wasn't able to reach you about conformation after several calls and got no responses on email I sent you, I wasn't sure that I have place to stay and had to look for different place. Please refund me full amount to my credit card as mistake wasn't on my side."
Also, as soon I find out pending transaction I contacted to bank representative and explained situation that I was not able to reach them. Representative adviced me that it only pending transaction and there no charge yet.
1/18 Transaction was posted to my account. I still had no responses to email I sent earlier.
1/18 I open dispute transaction with bank.
3/6 I've got call from bank that contains; merchant told you at time of reservation that they are going to charge full amount. As they had "no show" they wasn't able to receive income for the accommodation I booked and merchant will refund only partially payment. I told that I'm not agree with this statement and not giving authorization to charge my credit card.
3/7 Transaction was posted again in full to my credit card account.
What should I do and am I wrong somehow? I wasn't planning to not stay in this place at all and only reason that I didn't know if I had place to sleep upon arrival.
Please advice
1/09 I've made reservation by phone (provided credit card info) for accommodation in Hawaii for 01/14 - 01/21 and was told I will get conformation in the moment.
1/10 I still didn't get conformation and my credit card wasn't charge so I start wondering because flight is in 4 days and there still no clear picture about place to stay. Moreover, there is no a lot of choice left for that short period of time before flight. And during high season prices are going up as well. Because there no conformation came to my email yet and my credit card wasn't charge I called to hotel 3 times to make sure there is no problem (with frame between calls). Phone was never picked up and no one called back. I wrote email that I didn't get conformation for my reservation.
1/10 Again, as there no so much time left before flight as I was not able to reach first place at all, I was looking for different accommodation. Luckily I found different place and made reservation there.
1/13 11:38 PM (please note my flight in 6 hours to Hawaii where is high tourist season now) I've got my confirmation from first place. In the conformation there are note that card was charged on 1/10. ( I've checked my online banking and there was pending transaction). I respond them as soon as I checked my email (12:38 AM 1/14); "As I wasn't able to reach you about conformation after several calls and got no responses on email I sent you, I wasn't sure that I have place to stay and had to look for different place. Please refund me full amount to my credit card as mistake wasn't on my side."
Also, as soon I find out pending transaction I contacted to bank representative and explained situation that I was not able to reach them. Representative adviced me that it only pending transaction and there no charge yet.
1/18 Transaction was posted to my account. I still had no responses to email I sent earlier.
1/18 I open dispute transaction with bank.
3/6 I've got call from bank that contains; merchant told you at time of reservation that they are going to charge full amount. As they had "no show" they wasn't able to receive income for the accommodation I booked and merchant will refund only partially payment. I told that I'm not agree with this statement and not giving authorization to charge my credit card.
3/7 Transaction was posted again in full to my credit card account.
What should I do and am I wrong somehow? I wasn't planning to not stay in this place at all and only reason that I didn't know if I had place to sleep upon arrival.
Please advice
