free2elevate
Junior Member
State: Georgia
This story starts at my moms stay at hospice. I get a call from them saying my mother has been put in restraints as she has been getting aggressive. This was on A Friday. So I find a ride up to the hospice to see my mother. She was drugged up. Couldn't comprehend anything. I stayed there for about three hours. She was resting now. Decided I was going to take a week off work to stay with my mother.
I came Sunday afternoon. Stayed until Thursday. At that time I learned that my mother suffers from short term memory. She forgets everything new. Shes often shocked at what the date is, and how long shes been here. It angers her. But she usually keeps calm and tries to catch up. She jokes a lot, watches TV. And sleeps. Everything was fine up until Saturday, while I was back at work.
I was at work when hospice called me. It was the manager nurse who called. She told me that my mother was being discharged and I need to get her. I said I don't have a current way(transportation broke down on me about six months ago, they knew of this.) but please explain to me why she is being discharged. She replied I dont need to discuss that with you. And I was like why is that? And she said goodbye and hung up in my face. So I get my manager in the office where it was quiet. I called hospice back on speaker phone so my manager could hear. I asked the nurse that im trying to find info on my mother and she directs my call back to the Manager nurse. She then tells me once again she doesn't need to discuss it and to come get my mother. I said well May I talk to someone over you. She responds well I am the managing nurse. I respond well I would like to speak with who is over you. She responded, shawn, you don't want to go there. I said what?! And she said goodbye and hung up. So I leave work immediately with my manager as a witness to what she heard to get home and organize a ride to get my mother. I get one, payed them gas. I call hospice again and say im on the way to pick my mother up. They said ok and i hung up. They call back and say its ok we got your mom a cab. Shes on the way. Mind you at this point I'm a quarter of a way there, at that moment I knew they were doing whatever it took to send my mother on her way. My mom rode in a taxi cab, drugged up slumping over in her seat, mouth open and eyes half closed. She couldnt get out of the car. I had to go back to where the cab was dropping her off at (back home with me) and carry her out of the car. I called another time and they ignore, called again, they ignore again. This time I let the person I was riding with (my godbrother and his friend. ) witness how I was being ignored.
Even the taxi driver knew it was wrong and I have his name, cell number, and his company. I checked the hospices rules/rights online on there website.
*Mind you I'm my mother's guardian at this point in her life as she can't do anything for herself at this stage of cancer. I also have proof through a facebook message from my moms sister saying that the conversation she had with my mother included my mother saying that I am her guardian. This was on the date of the incident after I told her what happened.
These were some of the rules I felt the hospice violated that is clearly posted on their webpage.
I have the right to be treated as a human being by caring, competent people who will attempt to understand my needs, respect my confidentiality*and my personal dignity.
I have the right to know how to make a complaint concerning any aspect of my care and treatment without fear of reprisal.
I have the right to have my questions answered honestly and be treated in a truthful manner.
I have the right to participate in decisions concerning my care and be involved in developing my plan of care.
My mother is now home suffering from pain without any help but our prayers. This cant be right can it?
This story starts at my moms stay at hospice. I get a call from them saying my mother has been put in restraints as she has been getting aggressive. This was on A Friday. So I find a ride up to the hospice to see my mother. She was drugged up. Couldn't comprehend anything. I stayed there for about three hours. She was resting now. Decided I was going to take a week off work to stay with my mother.
I came Sunday afternoon. Stayed until Thursday. At that time I learned that my mother suffers from short term memory. She forgets everything new. Shes often shocked at what the date is, and how long shes been here. It angers her. But she usually keeps calm and tries to catch up. She jokes a lot, watches TV. And sleeps. Everything was fine up until Saturday, while I was back at work.
I was at work when hospice called me. It was the manager nurse who called. She told me that my mother was being discharged and I need to get her. I said I don't have a current way(transportation broke down on me about six months ago, they knew of this.) but please explain to me why she is being discharged. She replied I dont need to discuss that with you. And I was like why is that? And she said goodbye and hung up in my face. So I get my manager in the office where it was quiet. I called hospice back on speaker phone so my manager could hear. I asked the nurse that im trying to find info on my mother and she directs my call back to the Manager nurse. She then tells me once again she doesn't need to discuss it and to come get my mother. I said well May I talk to someone over you. She responds well I am the managing nurse. I respond well I would like to speak with who is over you. She responded, shawn, you don't want to go there. I said what?! And she said goodbye and hung up. So I leave work immediately with my manager as a witness to what she heard to get home and organize a ride to get my mother. I get one, payed them gas. I call hospice again and say im on the way to pick my mother up. They said ok and i hung up. They call back and say its ok we got your mom a cab. Shes on the way. Mind you at this point I'm a quarter of a way there, at that moment I knew they were doing whatever it took to send my mother on her way. My mom rode in a taxi cab, drugged up slumping over in her seat, mouth open and eyes half closed. She couldnt get out of the car. I had to go back to where the cab was dropping her off at (back home with me) and carry her out of the car. I called another time and they ignore, called again, they ignore again. This time I let the person I was riding with (my godbrother and his friend. ) witness how I was being ignored.
Even the taxi driver knew it was wrong and I have his name, cell number, and his company. I checked the hospices rules/rights online on there website.
*Mind you I'm my mother's guardian at this point in her life as she can't do anything for herself at this stage of cancer. I also have proof through a facebook message from my moms sister saying that the conversation she had with my mother included my mother saying that I am her guardian. This was on the date of the incident after I told her what happened.
These were some of the rules I felt the hospice violated that is clearly posted on their webpage.
I have the right to be treated as a human being by caring, competent people who will attempt to understand my needs, respect my confidentiality*and my personal dignity.
I have the right to know how to make a complaint concerning any aspect of my care and treatment without fear of reprisal.
I have the right to have my questions answered honestly and be treated in a truthful manner.
I have the right to participate in decisions concerning my care and be involved in developing my plan of care.
My mother is now home suffering from pain without any help but our prayers. This cant be right can it?