Company who is not giving back my stored items.

[backlundj]

Not sure it matters but I do not live in the US, I live in the UK.

Anyway,

I put everything I own in storage for the summer (I left the country for three months), the company is called Spaceways. They advertise the delivery to be 48hours. From webpage: ''We deliver to any address within the M25 within 48 hours (subject to availability).'' I ordered my boxes back on the 23rd of September, expecting them to arrive the same week. They tell me the first available date is the 12th of October. Absolutely ridiculous, I know. However, I accept this and trust them to be here in the 12th. Today (the day they should arrive), they leave a voice message on my phone telling me they can't deliver them until the 2rd of November!! That is another 3 weeks I would have to wait! I've already waited 3 weeks! Surely this can't be legal? They are keeping my things from me without my permission. It is pretty much the same thing as stealing. What do I do? Is there anything I can do? I mean everything I own is in those boxes! I NEED my things. I've had to buy new of everything basic but I can't do it anymore!!

Thanks,

Josefin

 

[Zigner]

Not sure it matters but I do not live in the US, I live in the UK.

It matters a great deal - we only deal with US law here. Sorry.

 

[adjusterjack]

Sorry, but if your contract says "subject to availability" then you are stuck waiting because you agreed to it in the contract.

That's how it works in the US and is likely that way in the UK.

 

[Zigner]

Sorry, but if your contract says "subject to availability" then you are stuck waiting because you agreed to it in the contract.

That's how it works in the US and is likely that way in the UK.

Let's not guess - it's entirely possible that the UK has a law addressing just such an issue. Even here it could be argued that the company is breaching the contract because 3 weeks is an unreasonable delay (even if such a note is made.)

 

[backlundj]

This is what I've been told: '' The company is in breach of it's own terms and conditions - breach of contract. It is also in breach of Supply of Goods and Services Act 1982. Write them a letter telling them this and tell them that you are making time of the essence, claiming damages for costs incurred due to late delivery''

and

''This is a breach of contract on all grounds of unreasonableness. ''

Maybe there isn't anything I can do though ..just really sucks.

 

[adjusterjack]

Why don't you rent a truck for a day and go get your stuff?

Certainly cheaper and faster than litigating if the delay is not causing you any financial loss.

 

[Zigner]

Why don't you rent a truck for a day and go get your stuff?

Certainly cheaper and faster than litigating if the delay is not causing you any financial loss.

Very nice, practical advice Heck, the company may even be inclined to offer a bit of money back if they are asked nicely.

 

[backlundj]

can't

I am not allowed to access the warehouse and collect my stuff. Due to security reasons I think.

They can't put customers in a troubled position like this without providing an alternative solution to get my boxes!

 

[Zigner]

I am not allowed to access the warehouse and collect my stuff. Due to security reasons I think.

They can't put customers in a troubled position like this without providing an alternative solution to get my boxes!

You are free to speak with a local solicitor.

 

[backlundj]

I have read the Terms&Conditions and contacted the Trading Standards Office under section 23.8 will see what they have to say.

 

[quincy]

I have read the Terms&Conditions and contacted the Trading Standards Office under section 23.8 will see what they have to say.

Good luck. Give our regards to the UK.