Idaho, USA
Hello,
The company in question is http//themeforest.net/ Envato Market. They sell digital products for designers. I have had an account for over 5 years and over those years have purchased over 70 items from them. I have never disputed a purchase prior to this incident.
I purchased a Wordpress Theme that was significantly not as described. I tried to solve the issue with Envato Market directly. After 9 days where no solution at all was discussed; I opened a PapPal Dispute.
Envato Market immediately locked me out of my account and access to all my 70+ purchases! I also have an account balance with them for $17.00 not much, but I cannot touch my money.
They are threatening me saying that until I close my PayPal dispute they will not release my purchase or money. This is their explanation:
"Due to the digital nature of Market files, this is sadly a required security step. As once downloaded, you've taken ownership of that premium product. So when a chargeback/dispute is started, the Market automatically locks an account to prevent abuse of our platform."
I am only disputing one purchase. After trying to work with them without progress. Is this legal and what recourse do I have to regain my purchased digital items and account balance?
PayPal Decided in my favor for the dispute and I am still locked out of the account despite sending two emails. One to their to their help department. The second to the person handling my case. No reply from either.
Hello,
The company in question is http//themeforest.net/ Envato Market. They sell digital products for designers. I have had an account for over 5 years and over those years have purchased over 70 items from them. I have never disputed a purchase prior to this incident.
I purchased a Wordpress Theme that was significantly not as described. I tried to solve the issue with Envato Market directly. After 9 days where no solution at all was discussed; I opened a PapPal Dispute.
Envato Market immediately locked me out of my account and access to all my 70+ purchases! I also have an account balance with them for $17.00 not much, but I cannot touch my money.
They are threatening me saying that until I close my PayPal dispute they will not release my purchase or money. This is their explanation:
"Due to the digital nature of Market files, this is sadly a required security step. As once downloaded, you've taken ownership of that premium product. So when a chargeback/dispute is started, the Market automatically locks an account to prevent abuse of our platform."
I am only disputing one purchase. After trying to work with them without progress. Is this legal and what recourse do I have to regain my purchased digital items and account balance?
PayPal Decided in my favor for the dispute and I am still locked out of the account despite sending two emails. One to their to their help department. The second to the person handling my case. No reply from either.
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