What is the name of your state (only U.S. law)? Delaware
My business, and my director of operations Dr. M. Phd. had two separate and distinct barter member accounts with ABC Barter now known as XYZ Barter. My business had an account that I used and Dr. M. had his own personal account that he used for his own personal use.
Starting in 2013 and taking place over the course of about 18 months to the summer of 2014 every so often/very rarely a service that Dr. M had charged on his personal account would accidently get placed on my business account. This was a very rare occurrence but if it did happen, we would get with Dr. M. and go over the items on the invoice, Dr. M would pay us the Service fee associated with the personal barter good or service he had charged and we would forward that service fee to what had now become XYZ Barter. We would then call XYZ Barter and ask to speak to the president Mr. H. Mr. H would acknowledge the error and “make note of it”. Again, this happened rarely but when it did all parties involved were made aware of the mistake and it was noted with XYZ Barter and all fees were paid to XYZ Barter. We followed the procedures outlined in their terms of service, the service fee on the bartered item was paid and we made XYZ Barter aware of the error. It was always a professional and cordial exchange. Never a reason for concern all obligations by all parties had been met.
At the beginning of December 2016, I received a call from a Mr. Y asking if we needed any additional XYZ barter services. I said no we had not received any business through the barter club since 2010 and it would be just as well to close the account. It was then that Mr. Y told me to close the account I must make up the barter deficit I had accrued, I said that was impossible, I had hardly ever used barter and we had given out in barter roughly $7,000 dollars’ worth of services how could we have a deficit?
I ask Y. to send me records of barter charges, receipts, invoices anything that would explain the $2,159.00 barter deficit I was being charged with. He eventually sent me an account history summary. The account history that we received included the charges from the period between 2013 -14 that were mistakenly billed to the school account. I explained this to Mr. Y who then referred me to XYZ Barter current acting President Mrs. R. I explained to (R) that the charges were not ours and that it appeared that the account history record was not correct. Her response was I need to talk to Dr. M if I think he used the school account and I cannot close my account until I pay the deficit of $2,159.00. I know DR. M NEVER used the school account for personal purchases, and if on the rare occasion a mistake was made by XYZ Barter, it was addressed immediately with then XYZ Barter President Mr. H
Again, this is all to my astonishment and referenced in Mrs. Rs own emails to me. I asked to see the invoices for the charges and I was told that they cannot and will not produce the invoices because they handle thousands of transactions a year and cannot produce invoices. Realizing I was getting no help from XYZ Barter and they flatly refused to produce any supporting documentation for a $2,159.00 bill I reached out to since retired, Dr. M for him to review the only supporting documentation XYZ Barter would provide me, the account abstract. He reviewed the abstract and has claimed and identified as his own several of the charges on the schools account summary as being services that XYZ Barter mistakenly placed in the schools account back between 2013-14 and that was addressed at the time with the then company president Mr. H The following goods and services are DR. M’s’ NOT the business and Dr. M. has placed in writing that these are his charges. (SEE HIS EMAIL)
4/19/13 - Pictures by Todd (My head shots)
8/14/13 - TBT, Inc. Frank's Landscaping
9/5/13 - TBT, Inc. Franks Landscaping
10/1/13 - TBT, Inc. Frank's Landscaping
11/4/13 - TBT, Inc. Franks Landscaping
3/4/14 - TBT, Inc. Absolute Perfection (Cleaning of new house)
3/4/14 - TBT, Inc. Donelson Tree Service
6/2/14 - TBT, Inc. Franks Landscaping
So, to conclude this portion:
• I never received any of the goods or services listed above.
• The person who did receive the goods and services listed above has submitted a statement saying he did indeed receive these services……….. NOT ME
• XYZ Barter will not supply any supporting invoices from the vendors
• When an incorrect invoice did come in to ASI we called the then president of XYZ Barter and addresses the discrepancy and was assured it was taken care of.
• XYZ Barter wants me to pay $2,159.00 for services I have nothing to do with.
So, with all the above information I believe there is no way I can be held responsible for charges in dispute, I never received landscaping, never had my house cleaned, never had photos taken, or had a tree removed. The person that did, Dr. M is freely and willingly saying that they are his charges… not mine. Yet XYZ Barter will not correct the record or offer so much as an invoice to support their claim that I owe then $2,159.00. I am now in the process of reaching out to the vendors listed above and attempting to get the dates and times of their work from them for these services, the problem I am realizing with this is I was never their customer, they don’t know me and have zero record of me so they are extremely reluctant to get involved, and complicating matters, it appears associates and affiliates familiar with XYZ Barter might be trying to distance themselves from XYZ Barter for fear of having their business name and reputation associated with a possibly developing negative type of situation that could possibly leave the last few members left in with huge amounts of debt. and when you read the two paragraphs below you might get the same uneasy feeling.
And it gets worse……
XYZ Barter has stated (in writing) if I wish to close out my account I must continue to offer my services for barter through XYZ Barter until the barter deficit, keep in mind that is NOT mine and that they will not produce receipts for, is paid off, even though the person who’s charges they are has said they are his charges and not mine, I am being told I must continue to pay dues and be a member until this other person deficit is paid off. So, when faced with this CRIMNIAL EXTORTION, I figured I could offer barter of a class at my school and this would more than cover the deficit even though it is not mine and I can get out of this thing and away from these obviously desperate for cash individuals and whatever they are running and get my name off their website so if it all hits the fan I am far away and not dragged down with it. I was told by a friend in law enforcement that if a clerk at a store just randomly put stuff on your credit card for their personal gain, and refused to elaborate they would be carted out in handcuffs and that the county jails are full of people that charge people accounts for their own gain. I feel like I am being robbed of $2,159.00
So, to sum up the above:
• I am not permitted close my account
• I must continue to pay a monthly membership fee on my account that I am not permitted to close
• I must continue to offer my services for barter until “deficit” paid off
Now it gets really bad….
Again, figuring I just need out of this XYZ Barter thing before the last people left in get left with nothing and taking the fall , and I could maybe barter out as they mandated, I requested my XYZ Barter account user name and password so I could log in and possibly offer my services to the other members, I was told by Mrs.R No…. I would not be permitted to access my account, this is the same account that I cannot close and they are charging me $10.00 a month for and the account that has someone else barter deficit attached to it for $2,159.00 and I am being told I cannot access it to even see what activity is happening to the account. Mrs.R position is we will offer your services for barter for you. but if we tell you no one is willing to barter with you, and you cannot barter to make up this deficit, again that everyone agrees and fully understands is not mine, we will continue to bill you or you can pay us $2,159.00. XYZ Barter has not referred a client to my business in the last 7 years, I am skeptical at best that they will be capable of doing so now with what appears to be going on internally with their company.
So, to sum up this section:
• I must barter to make up the “deficit”
• YET, I am not permitted to log into my account to offer my barter services to any members or review activity on the account, as of this writing it could be up to $2,500.00, I am not permitted to log in and view my account, so who knows?
• My account is in good standing per their terms of service (monthly dues paid/ No outstanding service fees)
• I am still being charged a monthly service fee for the account.
• My account has a balance attached to it of $2,159.00 that I can’t log in and review.
I have never experienced anything like this in my life, I was not sure to notify the DE Attorney General, FBI, Postal Inspectors, or that TV show America Greed, what generally alerted me to something maybe being really out of sorts and possibly crashing down with this company was when they told me I cannot have access to my account. All I am seeking is to close my account and not be responsible for the $2,159.00 for services I did not receive, there not mine, and most importantly get my business name as unassociated and far away from any appearance of any involvement with XYZ Barter and Mrs. R.
members wanted to know if this would qualify as a class action situation is they all come forward with billing errors?
My business, and my director of operations Dr. M. Phd. had two separate and distinct barter member accounts with ABC Barter now known as XYZ Barter. My business had an account that I used and Dr. M. had his own personal account that he used for his own personal use.
Starting in 2013 and taking place over the course of about 18 months to the summer of 2014 every so often/very rarely a service that Dr. M had charged on his personal account would accidently get placed on my business account. This was a very rare occurrence but if it did happen, we would get with Dr. M. and go over the items on the invoice, Dr. M would pay us the Service fee associated with the personal barter good or service he had charged and we would forward that service fee to what had now become XYZ Barter. We would then call XYZ Barter and ask to speak to the president Mr. H. Mr. H would acknowledge the error and “make note of it”. Again, this happened rarely but when it did all parties involved were made aware of the mistake and it was noted with XYZ Barter and all fees were paid to XYZ Barter. We followed the procedures outlined in their terms of service, the service fee on the bartered item was paid and we made XYZ Barter aware of the error. It was always a professional and cordial exchange. Never a reason for concern all obligations by all parties had been met.
At the beginning of December 2016, I received a call from a Mr. Y asking if we needed any additional XYZ barter services. I said no we had not received any business through the barter club since 2010 and it would be just as well to close the account. It was then that Mr. Y told me to close the account I must make up the barter deficit I had accrued, I said that was impossible, I had hardly ever used barter and we had given out in barter roughly $7,000 dollars’ worth of services how could we have a deficit?
I ask Y. to send me records of barter charges, receipts, invoices anything that would explain the $2,159.00 barter deficit I was being charged with. He eventually sent me an account history summary. The account history that we received included the charges from the period between 2013 -14 that were mistakenly billed to the school account. I explained this to Mr. Y who then referred me to XYZ Barter current acting President Mrs. R. I explained to (R) that the charges were not ours and that it appeared that the account history record was not correct. Her response was I need to talk to Dr. M if I think he used the school account and I cannot close my account until I pay the deficit of $2,159.00. I know DR. M NEVER used the school account for personal purchases, and if on the rare occasion a mistake was made by XYZ Barter, it was addressed immediately with then XYZ Barter President Mr. H
Again, this is all to my astonishment and referenced in Mrs. Rs own emails to me. I asked to see the invoices for the charges and I was told that they cannot and will not produce the invoices because they handle thousands of transactions a year and cannot produce invoices. Realizing I was getting no help from XYZ Barter and they flatly refused to produce any supporting documentation for a $2,159.00 bill I reached out to since retired, Dr. M for him to review the only supporting documentation XYZ Barter would provide me, the account abstract. He reviewed the abstract and has claimed and identified as his own several of the charges on the schools account summary as being services that XYZ Barter mistakenly placed in the schools account back between 2013-14 and that was addressed at the time with the then company president Mr. H The following goods and services are DR. M’s’ NOT the business and Dr. M. has placed in writing that these are his charges. (SEE HIS EMAIL)
4/19/13 - Pictures by Todd (My head shots)
8/14/13 - TBT, Inc. Frank's Landscaping
9/5/13 - TBT, Inc. Franks Landscaping
10/1/13 - TBT, Inc. Frank's Landscaping
11/4/13 - TBT, Inc. Franks Landscaping
3/4/14 - TBT, Inc. Absolute Perfection (Cleaning of new house)
3/4/14 - TBT, Inc. Donelson Tree Service
6/2/14 - TBT, Inc. Franks Landscaping
So, to conclude this portion:
• I never received any of the goods or services listed above.
• The person who did receive the goods and services listed above has submitted a statement saying he did indeed receive these services……….. NOT ME
• XYZ Barter will not supply any supporting invoices from the vendors
• When an incorrect invoice did come in to ASI we called the then president of XYZ Barter and addresses the discrepancy and was assured it was taken care of.
• XYZ Barter wants me to pay $2,159.00 for services I have nothing to do with.
So, with all the above information I believe there is no way I can be held responsible for charges in dispute, I never received landscaping, never had my house cleaned, never had photos taken, or had a tree removed. The person that did, Dr. M is freely and willingly saying that they are his charges… not mine. Yet XYZ Barter will not correct the record or offer so much as an invoice to support their claim that I owe then $2,159.00. I am now in the process of reaching out to the vendors listed above and attempting to get the dates and times of their work from them for these services, the problem I am realizing with this is I was never their customer, they don’t know me and have zero record of me so they are extremely reluctant to get involved, and complicating matters, it appears associates and affiliates familiar with XYZ Barter might be trying to distance themselves from XYZ Barter for fear of having their business name and reputation associated with a possibly developing negative type of situation that could possibly leave the last few members left in with huge amounts of debt. and when you read the two paragraphs below you might get the same uneasy feeling.
And it gets worse……
XYZ Barter has stated (in writing) if I wish to close out my account I must continue to offer my services for barter through XYZ Barter until the barter deficit, keep in mind that is NOT mine and that they will not produce receipts for, is paid off, even though the person who’s charges they are has said they are his charges and not mine, I am being told I must continue to pay dues and be a member until this other person deficit is paid off. So, when faced with this CRIMNIAL EXTORTION, I figured I could offer barter of a class at my school and this would more than cover the deficit even though it is not mine and I can get out of this thing and away from these obviously desperate for cash individuals and whatever they are running and get my name off their website so if it all hits the fan I am far away and not dragged down with it. I was told by a friend in law enforcement that if a clerk at a store just randomly put stuff on your credit card for their personal gain, and refused to elaborate they would be carted out in handcuffs and that the county jails are full of people that charge people accounts for their own gain. I feel like I am being robbed of $2,159.00
So, to sum up the above:
• I am not permitted close my account
• I must continue to pay a monthly membership fee on my account that I am not permitted to close
• I must continue to offer my services for barter until “deficit” paid off
Now it gets really bad….
Again, figuring I just need out of this XYZ Barter thing before the last people left in get left with nothing and taking the fall , and I could maybe barter out as they mandated, I requested my XYZ Barter account user name and password so I could log in and possibly offer my services to the other members, I was told by Mrs.R No…. I would not be permitted to access my account, this is the same account that I cannot close and they are charging me $10.00 a month for and the account that has someone else barter deficit attached to it for $2,159.00 and I am being told I cannot access it to even see what activity is happening to the account. Mrs.R position is we will offer your services for barter for you. but if we tell you no one is willing to barter with you, and you cannot barter to make up this deficit, again that everyone agrees and fully understands is not mine, we will continue to bill you or you can pay us $2,159.00. XYZ Barter has not referred a client to my business in the last 7 years, I am skeptical at best that they will be capable of doing so now with what appears to be going on internally with their company.
So, to sum up this section:
• I must barter to make up the “deficit”
• YET, I am not permitted to log into my account to offer my barter services to any members or review activity on the account, as of this writing it could be up to $2,500.00, I am not permitted to log in and view my account, so who knows?
• My account is in good standing per their terms of service (monthly dues paid/ No outstanding service fees)
• I am still being charged a monthly service fee for the account.
• My account has a balance attached to it of $2,159.00 that I can’t log in and review.
I have never experienced anything like this in my life, I was not sure to notify the DE Attorney General, FBI, Postal Inspectors, or that TV show America Greed, what generally alerted me to something maybe being really out of sorts and possibly crashing down with this company was when they told me I cannot have access to my account. All I am seeking is to close my account and not be responsible for the $2,159.00 for services I did not receive, there not mine, and most importantly get my business name as unassociated and far away from any appearance of any involvement with XYZ Barter and Mrs. R.
members wanted to know if this would qualify as a class action situation is they all come forward with billing errors?
