What is the name of your state (only U.S. law)? Florida
This is a warranty issue. The item is a leather sectional sofa that started pealing. We have a warranty on it and called the Company. They agreed to repair and said ireplacement covers need to be delivered from China (at this point the couch was in stock in their stores). 3 months larter we received one cover when we actually needed four. The Company said the rest of the covers are ordered and will be delivered soon. After another five months and number of calls, no other covers were delivered. Instead we were informed that our model got discontinued and they cannot replace/repair any longer. Now the Company is giving us the following options - we can earthier choose a couch from what they have in stock (considering the price of our couch which was $2,600) or get a refund of the $300 we paid for the warranty. Unfotrunately we don't like any of the couches they currently have, but settling for $300 is also not acceptable. Any advice on what we can do further will be greatly appreciated. Thank you!
This is a warranty issue. The item is a leather sectional sofa that started pealing. We have a warranty on it and called the Company. They agreed to repair and said ireplacement covers need to be delivered from China (at this point the couch was in stock in their stores). 3 months larter we received one cover when we actually needed four. The Company said the rest of the covers are ordered and will be delivered soon. After another five months and number of calls, no other covers were delivered. Instead we were informed that our model got discontinued and they cannot replace/repair any longer. Now the Company is giving us the following options - we can earthier choose a couch from what they have in stock (considering the price of our couch which was $2,600) or get a refund of the $300 we paid for the warranty. Unfotrunately we don't like any of the couches they currently have, but settling for $300 is also not acceptable. Any advice on what we can do further will be greatly appreciated. Thank you!