What is the name of your state (only U.S. law)? California
I have a mortgage with Chase. I tried to refi with them in Nov. 2017. I got fed up with them asking for information/documents over and over that I have given. Obviously the different departments don't communicate with each other.
None the less, I decided to refi with our credit union.
I found that there was a lien on us that the county inadvertently put someone elses account number on us. We had no idea we had a lien until I tried to refi. This took about 5 weeks to investigate and clear. Afterwards, I thought our refi would close but then found that Chase didn't pay our property tax (we have PITI on our mortgage payments) With countless calls and being put on hold forever, it took Chase 7 weeks to email me a copy of the cancelled check to the Tax Collector. I called the tax collector and they said they're investigating. I told them I have a cancelled check and I'm trying to refi. They're response was Los Angeles County has 20 million people wait your turn!
From the time I tried to refi interest was 3.85 now it's 4.5%
During this process of refi I paid $500 for an appraisal.
What recourse do we have? My husband contact I believe is a real estate attorney and sent documents but he/they don't respond.
Any suggestions?
I have a mortgage with Chase. I tried to refi with them in Nov. 2017. I got fed up with them asking for information/documents over and over that I have given. Obviously the different departments don't communicate with each other.
None the less, I decided to refi with our credit union.
I found that there was a lien on us that the county inadvertently put someone elses account number on us. We had no idea we had a lien until I tried to refi. This took about 5 weeks to investigate and clear. Afterwards, I thought our refi would close but then found that Chase didn't pay our property tax (we have PITI on our mortgage payments) With countless calls and being put on hold forever, it took Chase 7 weeks to email me a copy of the cancelled check to the Tax Collector. I called the tax collector and they said they're investigating. I told them I have a cancelled check and I'm trying to refi. They're response was Los Angeles County has 20 million people wait your turn!
From the time I tried to refi interest was 3.85 now it's 4.5%
During this process of refi I paid $500 for an appraisal.
What recourse do we have? My husband contact I believe is a real estate attorney and sent documents but he/they don't respond.
Any suggestions?