What is the name of your state? What is the name of your state? Oregon
Hi there! I purchased my smart phone from the manufacturer. The phone stopped turning on within the year warranty, so I returned it for warranty repair. That was 9 months ago. I have a timeline summarizing all our correspondence. They have been telling me the same thing for months: sorry for the delay, there's nothing to do but wait.
Maybe they'll return the phone one day. But, even if they do, it wasn't cheap and it's been a real hardship to be without it. In addition, these products have a 2 year life span, for which they have taken almost half of. Even if they gave the phone back now, repaired, the time in which it is maximally functional has been severely decreased (software stops working efficiently with older hardware).
What legal ground do I have here? Did they steal my phone? Are they doing anything illegal?
I feel like best practices would be to give me my money back, or to send me a replacement phone. And, I know I agreed to a contract when sending the phone back for repair, but it seems like even that couldn't allow them to just hold the phone indefinitely.
Hi there! I purchased my smart phone from the manufacturer. The phone stopped turning on within the year warranty, so I returned it for warranty repair. That was 9 months ago. I have a timeline summarizing all our correspondence. They have been telling me the same thing for months: sorry for the delay, there's nothing to do but wait.
Maybe they'll return the phone one day. But, even if they do, it wasn't cheap and it's been a real hardship to be without it. In addition, these products have a 2 year life span, for which they have taken almost half of. Even if they gave the phone back now, repaired, the time in which it is maximally functional has been severely decreased (software stops working efficiently with older hardware).
What legal ground do I have here? Did they steal my phone? Are they doing anything illegal?
I feel like best practices would be to give me my money back, or to send me a replacement phone. And, I know I agreed to a contract when sending the phone back for repair, but it seems like even that couldn't allow them to just hold the phone indefinitely.