£15 to have item replaced

[trills]

Hi, I purchased a Global knife, costing approximately £100, about 8 years ago. The one piece knife snapped whilst cutting cheese. Global have a 30 years guarantee policy so I paid £2.50 to have it delivered to them for inspection. The confirmed there was no signs of misuse and it was due to metal fatigue. They are now requesting £15 admin and postage fees to have it's replacement sent to me. When I contested the legality of this, they replied, " As this is an Extended Guarantee Offer, which is a special concession, this is outside of our legal liabilities and so the below is not appropriate."

Is this true?

Many thanks in advance for any help.

 

[Taxing Matters]

This site focuses on law in the U.S. You'll need to find a site that handles law for the country in which you are located (presumably the U.K.) for information on that. You'll want to be able to provide what the guarantee (warranty) policy says as that is likely relevant to the issue. It would certainly matter in the U.S.

 

[trills]

This site focuses on law in the U.S. You'll need to find a site that handles law for the country in which you are located (presumably the U.K.) for information on that. You'll want to be able to provide what the guarantee (warranty) policy says as that is likely relevant to the issue. It would certainly matter in the U.S.

Many thanks. I will look for a UK forum.

 

[adjusterjack]

Before you bother with a UK forum I suggest you read that 30 year warranty so you can understand the terms and conditions.

If you don't have your copy any more, read the terms on the company's website where it clearly states that after the first two years there is a postage and administration fee.

http://globalknives.uk/global-knife-guarantee/?cn-reloaded=1