Verbal Contract with phone company

[quincy]

Your complaints about rate increases and the sneaky tactics of "entertainment services" companies are shared by many.

You needed to read carefully the promotional information which detailed the terms. Essentially you agreed by accepting the discounts to sign up for 24 months of service, only 12 months of which were at the discounted rate.

Right, my argument si that the amounts were not disclosed. Nothing was listed as "introductory". And when I agreed verbally to a 24month contract I received no new contract with my first bill and was told new "promotion" would be available after the first set of promotions expired.
When I tried to get new promotions, the only offer was to change my tv service from prism tv to direct tv which technically would have voided the contract anyhow, but they would have allowed it because I was still a customer.

CenturyLink has had sales practices that have attracted the attention of state attorneys general and CenturyLink has been the defendant in class action suits filed against it.

Following is a link to a suit filed last year. I haven't had time to check its status or see if the class action complaint includes your issue. You might want to read through its 106 pages.
https://cms.arstechnica.com/wp-content/uploads/2018/04/centurylink-consolidated-complaint.pdf

 

[x_harmoni_x]

Thanks for all the helpful info. They waived the fee for me

 

[quincy]

Thanks for all the helpful info. They waived the fee for me

That is good news.

I think CenturyLink might not be too anxious at this point to risk another lawsuit.