Hello,
Since the preset text ask what state i'm in, i'm in Virginia.
So for VA state law I guess, here's what happened.
On Monday, September 9, 2019, I had my oil changed and battery replaced by the National Tire and Battery (NTB) in Woodbridge, Virginia.
On Saturday, Septemeber, 14, 2019, I drove from Woodbridge, Virginia to Lexington Park, Maryland...no issues.
From Lexington Park, Maryland, I drove to Cockeysville, Maryland for a wedding.
On my way to Cockeysville, I got about 8 minutes away from the wedding and my car started jerking intensely. Every light came on, lights on my vehicle I didnt know existed.
Check VSA, Check transmission, Check TPMS, et cetera.
My vehicle has a FLAWLESS vehicle maintenance history. 2015 Honda Civic, literally JUST reaching 103,000 miles, rode like new, looks new, very well upkeep of the vehicle.
I had the vehicle towed to Honda and they would only be able to begin working on it today, Monday, September 16, 2019.
Honda told me that the vehicle's transmission cap was missing and that "NTB must have not put it back on which led to the fluid leaking out."
Honda serviced the vehicle, new cap, new fluid and the car still was jerking intensely when they took it for a test drive.
Honda then informed me that my vehicle's transmission was blown.
For accuracy, my vehicle was less than a month overdue for an oil change, literally about AT MOST two weeks, less than 100 miles past due for an oil change.
NTB's service manager claims, "We do not touch the transmission when doing an oil change."
My vehicle is regularly serviced by NTB and for years there has never been an issue. Five days after having my vehicle in their care, my transmission cap was off, the fluid leaked out and my transmission blew. I have EVERY SERVICE RECORD for my vehicle and most importantly, the most recent ones.
It's hard for me to believe that after leaving my vehicle with NTB for an oil change and to have the battery replaced that my transmission cap suddenly just jumped off, all of the fluid leaked out and blew my vehicles transmission without NTB having the responsibility of this happening.
I'm no lawyer but to me....this sounds like an easy case.
Since the preset text ask what state i'm in, i'm in Virginia.
So for VA state law I guess, here's what happened.
On Monday, September 9, 2019, I had my oil changed and battery replaced by the National Tire and Battery (NTB) in Woodbridge, Virginia.
On Saturday, Septemeber, 14, 2019, I drove from Woodbridge, Virginia to Lexington Park, Maryland...no issues.
From Lexington Park, Maryland, I drove to Cockeysville, Maryland for a wedding.
On my way to Cockeysville, I got about 8 minutes away from the wedding and my car started jerking intensely. Every light came on, lights on my vehicle I didnt know existed.
Check VSA, Check transmission, Check TPMS, et cetera.
My vehicle has a FLAWLESS vehicle maintenance history. 2015 Honda Civic, literally JUST reaching 103,000 miles, rode like new, looks new, very well upkeep of the vehicle.
I had the vehicle towed to Honda and they would only be able to begin working on it today, Monday, September 16, 2019.
Honda told me that the vehicle's transmission cap was missing and that "NTB must have not put it back on which led to the fluid leaking out."
Honda serviced the vehicle, new cap, new fluid and the car still was jerking intensely when they took it for a test drive.
Honda then informed me that my vehicle's transmission was blown.
For accuracy, my vehicle was less than a month overdue for an oil change, literally about AT MOST two weeks, less than 100 miles past due for an oil change.
NTB's service manager claims, "We do not touch the transmission when doing an oil change."
My vehicle is regularly serviced by NTB and for years there has never been an issue. Five days after having my vehicle in their care, my transmission cap was off, the fluid leaked out and my transmission blew. I have EVERY SERVICE RECORD for my vehicle and most importantly, the most recent ones.
It's hard for me to believe that after leaving my vehicle with NTB for an oil change and to have the battery replaced that my transmission cap suddenly just jumped off, all of the fluid leaked out and blew my vehicles transmission without NTB having the responsibility of this happening.
I'm no lawyer but to me....this sounds like an easy case.
