sammywinddancer
Junior Member
What is the name of your state? My state is WI.
On 4/22/2021 A painting company came to my home to paint the kitchen. I asked if they were just going to paint around the stove and one guy said no we pull that out. I mentioned to the guys that I had a hand truck for them to move the stove because of the legs and it is a snug fit. I was told they use pads (which I have audio of). At some point I was called over to see a "small" rip by the leg of the stove. They said they put glue down (without permission) and asked me if I had a brown marker to color it in (the owner offered $50 off, but that was for a little scratch as the extent of the damage was concealed by the painter, he failed to show me the large rip). Later on when they moved my refrigerator back, I thought I saw a rag caught underneath it, but it was my floor ripped. The owner tried to push off the blame because there's wood underneath, but not a sub-floor (whatever that is). They used NO pad protection to move the refrigerator (when people deliver appliances or install floors they don’t carelessly drag them on the floor and professional painters don’t either). This would've had the potential to damage any floor, hardwood etc. They put glue down and propped a 50lb weight on top of the ripped piece of the floor.
The next day 4/23/2021, I asked O’Donnell what was it that was put on the floor and he said glue (on audio). I also asked him for a receipt because he told me he would give me one even though he insisted on cash for a payment. He asked me what do I use receipts for. To report it?
I told him insurance should pay for it and he was agitated and asked me what? Your homeowners? I showed the extent of the damage to my floor underneath the stove and he said it can’t be seen. So just because guests won’t be able to see the damage it shouldn’t matter? I also showed him in front of the refrigerator again and he just shrugged his shoulders.
They were careless and on top of it put glue down on my floor without permission.
I have MS so I tend to record business conversations because of cognitive issues I can have at times. I just want to make sure that since this is a one party consent state, that I can use my audio evidence if need be with the BBB since there are "some" exceptions (I imagine those exceptions might be more peeping tom type related).
Thank you,
On 4/22/2021 A painting company came to my home to paint the kitchen. I asked if they were just going to paint around the stove and one guy said no we pull that out. I mentioned to the guys that I had a hand truck for them to move the stove because of the legs and it is a snug fit. I was told they use pads (which I have audio of). At some point I was called over to see a "small" rip by the leg of the stove. They said they put glue down (without permission) and asked me if I had a brown marker to color it in (the owner offered $50 off, but that was for a little scratch as the extent of the damage was concealed by the painter, he failed to show me the large rip). Later on when they moved my refrigerator back, I thought I saw a rag caught underneath it, but it was my floor ripped. The owner tried to push off the blame because there's wood underneath, but not a sub-floor (whatever that is). They used NO pad protection to move the refrigerator (when people deliver appliances or install floors they don’t carelessly drag them on the floor and professional painters don’t either). This would've had the potential to damage any floor, hardwood etc. They put glue down and propped a 50lb weight on top of the ripped piece of the floor.
The next day 4/23/2021, I asked O’Donnell what was it that was put on the floor and he said glue (on audio). I also asked him for a receipt because he told me he would give me one even though he insisted on cash for a payment. He asked me what do I use receipts for. To report it?
I told him insurance should pay for it and he was agitated and asked me what? Your homeowners? I showed the extent of the damage to my floor underneath the stove and he said it can’t be seen. So just because guests won’t be able to see the damage it shouldn’t matter? I also showed him in front of the refrigerator again and he just shrugged his shoulders.
They were careless and on top of it put glue down on my floor without permission.
I have MS so I tend to record business conversations because of cognitive issues I can have at times. I just want to make sure that since this is a one party consent state, that I can use my audio evidence if need be with the BBB since there are "some" exceptions (I imagine those exceptions might be more peeping tom type related).
Thank you,
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