What is the name of your state? Arizona
In late August, I visited an apartment complex in Phoenix. I was only able to view the model apartment which contained a washer and dryer. Two people working for management stated to me that the unit I would be moving into (if I so choose to decide to move in) contains a washer and dryer in the same spot as the model unit.
I jumped on this because I wanted a washer and dryer. I quickly paid the application/holding/service fee to make sure I get the apartment in the good faith that my unit was inhabitable, and that it contained a washer and dryer.
One month later was move-in day. I took off work for move-in day. I paid my deposit/rent fee, and was then given the keys and showed to my unit.
Upon walking inside the unit for the first time, there was no washer and dryer, and it smelled heavily of chemicals. I spoke up immediately about the washer/dryer issue, and the guy said he will speak to management about it, but that in the meantime if I need to wash clothes, I can use the laundry room within the complex.
Throughout the day, as I was cleaning the unit preparing for my furniture to arrive, I kept seeing German cockroaches, but at the time was too naive to believe they were, in fact, roaches. I saw dead ones, live ones; babies, and big ones. Roaches EVERYWHERE. I didn't sleep nor spend much time in the unit because of the roach infestation, and because of the heavy chemical smell which I assume is roach killer. I had asthma as a child, and have done the best I can my entire life to not trigger it to return. I literally cannot breathe in that unit. It will 100% trigger my asthma to return.
The next day I took off work because my furniture was arriving. I turned in the inspection notice that morning, it was within 24 hours -- I turned it in at the 23 hour mark -- and stated on the sheet there are roaches everywhere. The lady said she can add my unit to the pest control list, and asked if I give them permission to enter the unit. I said yes. How convenient that pest control was arriving that day? It implies they have an ongoing roach problem consistent with the Yelp reviews, and consistent with my experience. You cannot rid a roach problem by simply adding a unit to the list. EVERY SINGLE UNIT NEEDS TO BE ON THE LIST! I also stated that the shower/tub was not properly inspected upon move-in because it was clogged with hair. I purchased supplies to unclog the drain myself. I had that listed on the inspection sheet, and that there was no drain plug either.
At the 25/26 hour mark that day, I provided written notice that I wanted to terminate my lease because of the roach infestation. I was only in the unit for 2.5 hours that day so that I can be present when my furniture arrives, and encountered over 10 roaches.
I know for a fact it will take more than 10 days to rid a German cockroach infestation. I should have listened to the Yelp reviews about the complex containing roaches, but was too naive because management didn't tell me of the issue before signing the lease.
Day 3, I took off work again to start moving my furniture OUT of the unit. I did not give them the keys yet. I went to the office to speak to management, but they were super rude and arguing with me. They said I never told them about the issue within 24 hours, but I did! They said I will not get my money back, and that I will have to pay 4x month rent upfront to terminate the lease. They were taking my statements in a personal and offensive way. I had to say excuse me, but I am not mad nor trying to argue with you, this situation sucks for the both of us, we both don't want to be dealing with this right now. After I said that she gave me two numbers to call, both of which were no help.
I want my application/holding/service fee back (roughly $250), and I want my deposit/rent fee back (roughly $1850). I literally cannot work for the rest of the week because of the emotional/mental distress. They said that for me to break the lease, I have to pay 4x month rent. That triggered me. After I heard that, I literally had a panic attack when I went back to my car alone. That is a lot of money, 4x month rent is nearly $4,700 that I don't have. For my job, I provide therapy services to children. How can I provide therapy when I am going through all this? And now great, I haven't made money all week. I absolutely need my money back. I did not sign a lease to not have a washer/dryer, nor to live in a roach infested place.
I just want my money back! Is it even possible? Will I get compensated fairly? Someone please help me.
In late August, I visited an apartment complex in Phoenix. I was only able to view the model apartment which contained a washer and dryer. Two people working for management stated to me that the unit I would be moving into (if I so choose to decide to move in) contains a washer and dryer in the same spot as the model unit.
I jumped on this because I wanted a washer and dryer. I quickly paid the application/holding/service fee to make sure I get the apartment in the good faith that my unit was inhabitable, and that it contained a washer and dryer.
One month later was move-in day. I took off work for move-in day. I paid my deposit/rent fee, and was then given the keys and showed to my unit.
Upon walking inside the unit for the first time, there was no washer and dryer, and it smelled heavily of chemicals. I spoke up immediately about the washer/dryer issue, and the guy said he will speak to management about it, but that in the meantime if I need to wash clothes, I can use the laundry room within the complex.
Throughout the day, as I was cleaning the unit preparing for my furniture to arrive, I kept seeing German cockroaches, but at the time was too naive to believe they were, in fact, roaches. I saw dead ones, live ones; babies, and big ones. Roaches EVERYWHERE. I didn't sleep nor spend much time in the unit because of the roach infestation, and because of the heavy chemical smell which I assume is roach killer. I had asthma as a child, and have done the best I can my entire life to not trigger it to return. I literally cannot breathe in that unit. It will 100% trigger my asthma to return.
The next day I took off work because my furniture was arriving. I turned in the inspection notice that morning, it was within 24 hours -- I turned it in at the 23 hour mark -- and stated on the sheet there are roaches everywhere. The lady said she can add my unit to the pest control list, and asked if I give them permission to enter the unit. I said yes. How convenient that pest control was arriving that day? It implies they have an ongoing roach problem consistent with the Yelp reviews, and consistent with my experience. You cannot rid a roach problem by simply adding a unit to the list. EVERY SINGLE UNIT NEEDS TO BE ON THE LIST! I also stated that the shower/tub was not properly inspected upon move-in because it was clogged with hair. I purchased supplies to unclog the drain myself. I had that listed on the inspection sheet, and that there was no drain plug either.
At the 25/26 hour mark that day, I provided written notice that I wanted to terminate my lease because of the roach infestation. I was only in the unit for 2.5 hours that day so that I can be present when my furniture arrives, and encountered over 10 roaches.
I know for a fact it will take more than 10 days to rid a German cockroach infestation. I should have listened to the Yelp reviews about the complex containing roaches, but was too naive because management didn't tell me of the issue before signing the lease.
Day 3, I took off work again to start moving my furniture OUT of the unit. I did not give them the keys yet. I went to the office to speak to management, but they were super rude and arguing with me. They said I never told them about the issue within 24 hours, but I did! They said I will not get my money back, and that I will have to pay 4x month rent upfront to terminate the lease. They were taking my statements in a personal and offensive way. I had to say excuse me, but I am not mad nor trying to argue with you, this situation sucks for the both of us, we both don't want to be dealing with this right now. After I said that she gave me two numbers to call, both of which were no help.
I want my application/holding/service fee back (roughly $250), and I want my deposit/rent fee back (roughly $1850). I literally cannot work for the rest of the week because of the emotional/mental distress. They said that for me to break the lease, I have to pay 4x month rent. That triggered me. After I heard that, I literally had a panic attack when I went back to my car alone. That is a lot of money, 4x month rent is nearly $4,700 that I don't have. For my job, I provide therapy services to children. How can I provide therapy when I am going through all this? And now great, I haven't made money all week. I absolutely need my money back. I did not sign a lease to not have a washer/dryer, nor to live in a roach infested place.
I just want my money back! Is it even possible? Will I get compensated fairly? Someone please help me.
