What is the state: South Carolina
My husband and I moved into a townhome in April. On the day we moved in, the floors were covered with ground in sheet rock dust and were white because of it. We had to fight with the manager to have someone come out and clean this up. Note, this is a high end rental community. Cleaners came out and fixed the floors.
Flash forward to a couple of weeks ago when I asked for the balance I needed to pay in June because we were getting 2 months free. They added on a $200 deep cleaning fee. My husband verbally spoke with the property manager in April about getting the floors cleaned and she never told him there would be a fee. She even sent us our ledger balance 4 days after move in and that didn't have a cleaning fee on it. Now there is a new manager and she says the cleaning fee stands.
Can they legally get away with this? Nothing in writing nor verbal about this cleaning fee.
My husband and I moved into a townhome in April. On the day we moved in, the floors were covered with ground in sheet rock dust and were white because of it. We had to fight with the manager to have someone come out and clean this up. Note, this is a high end rental community. Cleaners came out and fixed the floors.
Flash forward to a couple of weeks ago when I asked for the balance I needed to pay in June because we were getting 2 months free. They added on a $200 deep cleaning fee. My husband verbally spoke with the property manager in April about getting the floors cleaned and she never told him there would be a fee. She even sent us our ledger balance 4 days after move in and that didn't have a cleaning fee on it. Now there is a new manager and she says the cleaning fee stands.
Can they legally get away with this? Nothing in writing nor verbal about this cleaning fee.