C
cfdavis
Guest
When I purchased a used car, I also was sold an extended 45,000 mile warranty (called the "Gold Program") that included other things than just repair- things such as rental car,towing,hotel, food, etc. if breakdown happens 100 miles from home. When my car broke down in Savannah, I made a claim for repairs and all my other expenses. The Warranty Co. paid only a small portion of the repair bill, and sent a letter along with the check stating that I indeed DID NOT have the Gold Program, but their "Factory-Plus Program", which did not cover any of the things I was claiming, and that the difference in the price of the two plans had been adjusted to the dealer's cost.There was also attached, a copy of my original contract, that had been altered, with "45,000 mi. Gold Program" crossed out and altered to read "36,000 mi. Standard Program". The dealer (Sherold Salmon Motors- Rome, GA), said that yes, that was true, but there was nothing that they were willing to do. I am prepared to go to small claims court, since neither the Warranty Co. nor the Dealer is willing to accept responsiblity, but which do I sue? Who is responsible? I have MY copy of the original contract which does not have any alterations on it. If I had never had to make a claim, I would never have known that I had paid for the Best Warranty the company offered, and had actually received the worst warranty they had. So Bad in fact that it was not even an option on the contract, the only available options were, Gold, Premium, and Standard.
Thanks in advance for any help you see fit to provide. I live in GA
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[This message has been edited by cfdavis (edited March 25, 2000).]
Thanks in advance for any help you see fit to provide. I live in GA
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[This message has been edited by cfdavis (edited March 25, 2000).]