Amazon will no longer refund the money?
You generally need a subpoena for account information.
Found this little number
Amazon Sellers Must Provide Proof of General Liability Insurance
Sellers with professional selling plans on Amazon.com must provide proof of Commercial General Liability insurance. This insurance, obtained at the seller’s expense, shall cover up to $1,000,000 per occurrence and in the aggregate and must include products liability, bodily injury, or personal injury, property damage, and other requirements as stated in the Participation Agreement. The insurance must indicate that “Amazon.com, Inc., and its affiliates and assignees” are added as additional insureds.
The Certificate of Insurance must; be the original document, contain an additional insured endorsement, list all seller’s subsidiaries or DBAs covered by the certificate provided, provide at least 30 days’ notice of cancellation, modification, or nonrenewal, show complete insurance carrier names as listed in the A.M. Best Property & Casualty Guide, be completed in its entirety and signed.
You may also satisfy the insurance limits by using any combination of Commercial General Liability and Umbrella and/or Excess Liability insurance.
Source: Amazon
They still wont give me the information but at least I can subpoena that and get their insurance to pay up.