L
losClient
Guest
What is the name of your state? California
I am an AT&T Wireless customer. After promising to return my $200 deposit and even after they had already credited the deposit toward my account, AT&T decided they were going to keep my deposit then charged me with a $115 bill.
My account was under a year agreement. In May (or June) of '03, I had to make partial payments on the account because of unemployment and legal fight to eventual obtain my unemployment insurance. My service was stopped but quickly re-instated under the provision the yearly aggreement would continue and the deposit would be returned in Sept. '03. As Sept. '03 approached I made several calls to AT&T regarding the deposit. I wanted them to credit my account instead of sending me a check. I was told they would not be able to credit my account. They could only send me a check. I said "No problem. I'll just mail it back so it can go toward my balance." However, when the check did not show, I again called AT&T. The account manager said there was no need to wait for a check. They could credit my account over the phone. She then credited my account AND I received a letter from AT&T several days later thanking me for continuing with their service. This was about a month ago that I received the later.
Just yesterday I received a bill from AT&T for $115. I called to ask what happened to my deposit that was credit toward my balanced. AT&T said they decided to keep my deposit because my account was suspended earlier. This despite a letter crediting the account and thanking me for continuing service AND re-instating the account.
I believe AT&T's actions are blatantly deceptive and go beyond small claims court. Plus I rely heavily on my cellphone for job searching. I'm sure AT&T does this to many people and thinks that at worst they'll just credit the account and/or give a few gifts then the problem will go away. I would like to seek damages that cause them to change their ways. Then has been very stressful on me with the job search. I will start by filing a BBB complaint. I would prefer to go beyond small claims - maybe a civil action.
Your feedback and experiencing are appreciated. Only constructive comments please. Thanks.
-losClient
I am an AT&T Wireless customer. After promising to return my $200 deposit and even after they had already credited the deposit toward my account, AT&T decided they were going to keep my deposit then charged me with a $115 bill.
My account was under a year agreement. In May (or June) of '03, I had to make partial payments on the account because of unemployment and legal fight to eventual obtain my unemployment insurance. My service was stopped but quickly re-instated under the provision the yearly aggreement would continue and the deposit would be returned in Sept. '03. As Sept. '03 approached I made several calls to AT&T regarding the deposit. I wanted them to credit my account instead of sending me a check. I was told they would not be able to credit my account. They could only send me a check. I said "No problem. I'll just mail it back so it can go toward my balance." However, when the check did not show, I again called AT&T. The account manager said there was no need to wait for a check. They could credit my account over the phone. She then credited my account AND I received a letter from AT&T several days later thanking me for continuing with their service. This was about a month ago that I received the later.
Just yesterday I received a bill from AT&T for $115. I called to ask what happened to my deposit that was credit toward my balanced. AT&T said they decided to keep my deposit because my account was suspended earlier. This despite a letter crediting the account and thanking me for continuing service AND re-instating the account.
I believe AT&T's actions are blatantly deceptive and go beyond small claims court. Plus I rely heavily on my cellphone for job searching. I'm sure AT&T does this to many people and thinks that at worst they'll just credit the account and/or give a few gifts then the problem will go away. I would like to seek damages that cause them to change their ways. Then has been very stressful on me with the job search. I will start by filing a BBB complaint. I would prefer to go beyond small claims - maybe a civil action.
Your feedback and experiencing are appreciated. Only constructive comments please. Thanks.
-losClient