att said my trade-in iphone 7 is damaged

[quantcook]

What is the name of your state? Maryland
I traded in my mint condition iphone 7 ( i bought it from auction in Jan this year, which was still sealed in box, not activated yet ) in March this year for galaxy s22 for $800 credit.
I mailed it using ATT's prepaid UPS shipping label and box and still not getting my credit yet.
I chatted with Att last month and they said I will get all catch up credit in July, but this month's bill still has not credit.
I chatted with att just now, the first representative said they received it, it's still in warehouse waiting for inspection. after transfer to her manager, the managed said it's damaged.
I mailed it brand new, how can they say it's damanged.
I searched online and some ex-att employee said the third party vendor who does the inspection sometimes see a mint condition phone and mark it damaged purposely so that they can sell it for a profit.
what shall I do now? I have filed complaint with attorney general in IL ( IL is the address on page 1 of my monthly bill ) and BBB.org.
what else can I do? can I sue ATT?
this is making people less trust in this business, what can we consumer do in the future for trade in, we have to physically carry the phone to att store and drop there and video taping everything to make sure it's still good condition when giving to att?

 

[quincy]

What is the name of your state?
I traded in my mint condition iphone 7 ( i bought it from auction in Jan this year, which was still sealed in box, not activated yet ) in March this year for galaxy s22 for $800 credit.
I mailed it using ATT's prepaid UPS shipping label and box and still not getting my credit yet.
I chatted with Att last month and they said I will get all catch up credit in July, but this month's bill still has not credit.
I chatted with att just now, the first representative said they received it, it's still in warehouse waiting for inspection. after transfer to her manager, the managed said it's damaged.
I mailed it brand new, how can they say it's damanged.
I searched online and some ex-att employee said the third party vendor who does the inspection sometimes see a mint condition phone and mark it damaged purposely so that they can sell it for a profit.
what shall I do now? I have filed complaint with attorney general in IL ( IL is the address on page 1 of my monthly bill ) and BBB.org.
what else can I do? can I sue ATT?
this is making people less trust in this business, what can we consumer do in the future for trade in, we have to physically carry the phone to att store and drop there and video taping everything to make sure it's still good condition when giving to att?

One thread is all that is necessary. Your other thread was reported as a duplicate.

Did you take photos of the phone in the sealed box prior to sending it?

 

[adjusterjack]

i bought it from auction

That might be your problem. You take a big risk buying electronics from an auction.

which was still sealed in box, not activated yet

How do you know? Did you take it out, examine it, charge it up to make sure that it powered up?

I mailed it brand new, how can they say it's damanged.

The how is explained by the did.

I searched online and some ex-att employee said the third party vendor who does the inspection sometimes see a mint condition phone and mark it damaged purposely so that they can sell it for a profit.

Before I believed that, I'd be more inclined to believe that you were scammed either by the auction company or wherever the auction company got the phone from.

I have filed complaint with attorney general in IL ( IL is the address on page 1 of my monthly bill ) and BBB.org.

Unlikely to get any help there.

what else can I do? can I sue ATT?

Sure.

what can we consumer do in the future for trade in, we have to physically carry the phone to att store and drop there and video taping everything to make sure it's still good condition when giving to att?

You could do that.

 

[quincy]

We have always gone in person to trade in our phones.

 

[quantcook]

One thread is all that is necessary. Your other thread was reported as a duplicate.

Did you take photos of the phone in the sealed box prior to sending it?

Thanks. Which post should I delete ?
No pic taken , never expect this

 

[quantcook]

That might be your problem. You take a big risk buying electronics from an auction.
That's not risk, I used the phone for 3 months and it's a good phone


How do you know? Did you take it out, examine it, charge it up to make sure that it powered up?
I used the Phone for 3 months no issue


The how is explained by the did.



Before I believed that, I'd be more inclined to believe that you were scammed either by the auction company or wherever the auction company got the phone from.

Not the case

Unlikely to get any help there.



Sure.



You could do that.

Where can I sue att? Local in my county or have to file it in their headquarter state ?

 

[quantcook]

We have always gone in person to trade in our phones.

You mean drop the phone at store , verify the condition of the phone with store clerk?

 

[AlmostThere]

Can you sue AT&T? Sure. Would you win? Unlikely. You have zero proof that the phone was in mint condition.

 

[quantcook]

Can you sue AT&T? Sure. Would you win? Unlikely. You have zero proof that the phone was in mint condition.

Then I have the right to request they give me the phone back right? If it turned out to be mint condition ......

 

[AlmostThere]

Then I have the right to request they give me the phone back right? If it turned out to be mint condition ......

You can request anything you want. But you will need to look at the terms and conditions of the trade-in program to determine if they are obligated to return your phone to you upon request.

 

[adjusterjack]

Then I have the right to request they give me the phone back right?

Yes.

 

[quantcook]

We have always gone in person to trade in our phones.

Lesson learned ! Never thought thru can be so careless and trustworthiness
Nevertheless, att said today they will Gove me credit , don't know if it's they realized their mistake or because my long history with them. Hope they won't change ge again next month

 

[Just Blue]

Lesson learned ! Never thought thru can be so careless and trustworthiness
Nevertheless, att said today they will Gove me credit , don't know if it's they realized they (*edited due to foul language) mess* up or because my long history with them. Hope they won't change ge again next month

Please don't use filthy language. Read the TOS of this site.

 

[quantcook]

Please don't use filthy language. Read the TOS of this site.

Sorry, edited,

 

[quincy]

Lesson learned ! Never thought thru can be so careless and trustworthiness
Nevertheless, att said today they will Gove me credit , don't know if it's they realized their mistake or because my long history with them. Hope they won't change ge again next month

It sounds like everything worked out well for you. That’s nice.

But, yes, going in person to trade in a phone is generally better. The phone remains under your control whereas when sending it off through the mail, there is no telling what can happen to it.