Bought a vehicle and get confirmation it's ready. Fly to LA then get stuck there because vehicle isn't ready and won't be for days.

[aleblanc17]

I recently bought a van from Penske. I was told it was ready on 7/3/18. I paid / got the title released that day. With confirmation of the van being ready I purchased tickets and I flew down to pick up the van on 7/6/18. When I arrived I was told it wasn't ready and might be ready later that day or tomorrow. I then called corporate while being stuck for hours in 114 degree heat only to be told it won't be done this weekend. I now have incurred over $2k from being stuck in LA when I live in SF (lost wages, transportation, housing). Managers from Penske that I've spoken too will only reimbursed $500. I am hoping I can resolve it with them, but if I can’t how can I get my money lost dues to their breach in contract along with no notice of change in schedule?

 

[Just Blue]

I recently bought a van from Penske. I was told it was ready on 7/3/18. I paid / got the title released that day. With confirmation of the van being ready I purchased tickets and I flew down to pick up the van on 7/6/18. When I arrived I was told it wasn't ready and might be ready later that day or tomorrow. I then called corporate while being stuck for hours in 114 degree heat only to be told it won't be done this weekend. I now have incurred over $2k from being stuck in LA when I live in SF (lost wages, transportation, housing). Managers from Penske that I've spoken too will only reimbursed $500. I am hoping I can resolve it with them, but if I can’t how can I get my money lost dues to their breach in contract along with no notice of change in schedule?

Three words. Small Claims Court.

 

[LdiJ]

I recently bought a van from Penske. I was told it was ready on 7/3/18. I paid / got the title released that day. With confirmation of the van being ready I purchased tickets and I flew down to pick up the van on 7/6/18. When I arrived I was told it wasn't ready and might be ready later that day or tomorrow. I then called corporate while being stuck for hours in 114 degree heat only to be told it won't be done this weekend. I now have incurred over $2k from being stuck in LA when I live in SF (lost wages, transportation, housing). Managers from Penske that I've spoken too will only reimbursed $500. I am hoping I can resolve it with them, but if I can’t how can I get my money lost dues to their breach in contract along with no notice of change in schedule?

While I agree that 500.00 in compensation seems a bit low with your set of facts, 2k also seems ridiculously high with your set of facts as well.

 

[justalayman]

Well, you could have driven home on the 6th and been home that day (6 hour drive per google maps). Obviously you would have had to rent a car so add $100 for round trip.

Or you could ride greyhound for half that.

Toss in another $100 for gas and food.

Either way you would be home so no lost wages.

So your losses are $200. $500 sounds like a deal windfall

 

[adjusterjack]

their breach in contract

Where in the contract is there anything guaranteeing that you pick it up on a certain date?

 

[Zigner]

There are airline flights from LAX to SFO for under $100 - heck even same day it'd probably be in the $150 range. You did nothing to mitigate your damages. As was stated above, Penske has been very generous in offering you $500.