Thanks for all the reply’s. In my review, I stated everything that occurred from beginning to end and didn’t exaggerate a thing. That’s how horrible my experience was, I didn’t have to make it sound worse than it was. According to other reviews, they typically do good work and everyone else seems satisfied. However, they treat anyone that had a different experience very differently and instead of apologizing or trying to correct themselves, they place blame on the customer. I read a handful of bad reviews of them and they all pretty much say the same thing, they don’t take criticism well.