ammcbrayer56
Junior Member
What is the name of your state (only U.S. law)? GA
I discovered a multitude of unauthorized transactions on one of my bank accounts on 17 October. I immediately reported to my bank and had my acct frozen and went to my local branch the next morning and did a claim there at the bank. Was told it should take no more than 10 days to have it all squared away and informed that I may be asked to file a police report (was called 2 days later and asked to and I complied same day). Transactions totaled a little more than 3K and came from all over the state at various ATM's and service stations and grocery stores. Since my card had always been in my possession and I later ran across a post in a facebook group warning people about a skimming device at a service station that I had used 2 days before the unauthorized transaction began, I'm assuming thats what occurred with me.
It has been well past 10 days obviously and I have now contacted my bank twice. Latest time, about an hour ago and was informed that it could take up to 3 months as they are still awaiting information to be returned to them from the various locations where transactions occurred. I have only asked for a provisional credit be issued but it was denied.
My question is basically can the bank drag this out for this long and if so, how long? Everywhere I've looked, I'm reading that the bank has 10 days to investigate (45 if they issue a provisional credit). Waiting 10-15 days wasn't going to cause a financial problem, but it has now become one.
I discovered a multitude of unauthorized transactions on one of my bank accounts on 17 October. I immediately reported to my bank and had my acct frozen and went to my local branch the next morning and did a claim there at the bank. Was told it should take no more than 10 days to have it all squared away and informed that I may be asked to file a police report (was called 2 days later and asked to and I complied same day). Transactions totaled a little more than 3K and came from all over the state at various ATM's and service stations and grocery stores. Since my card had always been in my possession and I later ran across a post in a facebook group warning people about a skimming device at a service station that I had used 2 days before the unauthorized transaction began, I'm assuming thats what occurred with me.
It has been well past 10 days obviously and I have now contacted my bank twice. Latest time, about an hour ago and was informed that it could take up to 3 months as they are still awaiting information to be returned to them from the various locations where transactions occurred. I have only asked for a provisional credit be issued but it was denied.
My question is basically can the bank drag this out for this long and if so, how long? Everywhere I've looked, I'm reading that the bank has 10 days to investigate (45 if they issue a provisional credit). Waiting 10-15 days wasn't going to cause a financial problem, but it has now become one.