Unfortunately, I am the exception to most generalities.
For one thing, as an internet programmer, I've created these "contact forms" on many a web site, and the ones I create work and contact my client; so if an organization already has a fail at its first contact point, then I figure they're not for me.
Also I live 45 minutes from the nearest fuel station in a mountainous region still beyond cellphone access--they don't work out here, so I don't even maintain one. I used to have a land-line for the DSL, but my neighbor's wifi reaches us, and she lets us piggy-back, so I cancelled our land line.
On the piggy-backed wifi, when the signal is low, my software phone sometimes has poor voice quality. But he connection is great for email, and has enough bandwidth to download a movie first and then watch it: so I try to avoid phones when possible. I went on a flight; I was then only person in the airport without a phone... even the bar was quiet with people trapped in their tech worlds!
When my doctor retired, it took three weeks of filling out contact forms and emailing doctors until a new one responded by email! Now, whenever I fell sick, I email my primary caregiver directly, and usually he gives me advice without me even having to come in; and other than my initial consultation, so far I haven't been charged for any of the email advice. How many people can just email up their doctor?
By starting with email, I found a professional who checks his regularly. I intend to do the same for this lawyer, even if it takes another week... I am gonna start contacting more, however, than just my "first picks".