*long read* Boost Mobile customer agreement on data usage.

[Dubdidit361]

It’s not as simple as sending an updated agreement. The contract originally signed cannot be altered by either party unless there is a clause in that contract allowing the change.

The contracts I’ve dealt with for phones are not amendable. The stay intact until they expire or they are terminated for whatever reason



But the issue is if he hasn’t been using the hotspot it wouldn’t matter. He has unlimited data so unless he is using his hotspot, he can’t use up his data.

Correct. Im not one of those customers who thinks the company is out to get me. My real issue was that this problem became an issue a few days before my bill was due. It took an escalated issue request to get an answer. This request was supposed to take 3 days. I didnt want to pay 80 more bucks and not get a solid response from the company because if boost is not compatible with my needs as a customer i would need to go else where. Since boost offers no refunds..i now have to wait a month before i can switch service since i spent 80 dollars on a service that i cannot use as i was led to believe id be able to. Its been 7 days simce my initial call i still have not gotten an answer from them..instead i got my answer from some small print on a small ad in the store after i paid the 80 bucks. I truly feel mislead and concerned that no one in boost was educated on the issue

 

[Dubdidit361]

Why are you even concerned that vpn or p2p is charged against your data? If you aren’t using your hotspot and you have unlimited data, it doesn’t matter.

i use p2p as my main method of downloading data while using my phone. So it does matter since after the 12 gb of hotspot data are used up i cannot download via p2p for the remainder of the month.

Once again i will stress that p2p uses hotspot data and i need hotspot data to use p2p on my phone. Do u see where the issue falls into place

 

[justalayman]

I was just on a boost forum. It appears this has been common since at least September of last year. I have to agree with payrollguy that you must have missed something.

 

[Dubdidit361]

I was just on a boost forum. It appears this has been common since at least September of last year. I have to agree with payrollguy that you must have missed something.

I just signed up with boost last month

 

[justalayman]

i use p2p as my main method of downloading data while using my phone. So it does matter since after the 12 gb of hotspot data are used up i cannot download via p2p for the remainder of the month.

Once again i will stress that p2p uses hotspot data and i need hotspot data to use p2p on my phone. Do u see where the issue falls into place

It wouldn’t matter if p2p traffic wasn’t counted against your hotspot data.

Your original argument was that your contract does not state that p2p traffic is counted against your hotspot data and can only be used if you have hotspot data available. Are you changing your position?

 

[justalayman]

I just signed up with boost last month

Ok

And this has been known, and apparently included in boost contracts, since at least September of last year. That leads me to believe it is actually specified in your contract.


But if it’s not:

Take your contract to boost, again, and have them show you where it is. If they can’t they have no contractual basis for enforcing the issue.

 

[Dubdidit361]

This is what matters here. Remember i worked for a major wireless carrier before.

1 the customer agreement is a legal binding document. What is in it goes both ways. If you opt to use the service you are agreeing to what is in the customer agreement.

2 since the customer agreement is the 1 document that matters between the customer and the company everything that you will be chatged for and how you will be charged for it must be outlined i. That agreement. Full disclosure must be provided in these agreements.

3 if a major change to this agreement happens you as a customer are notified via a text an email or something and says if you continue to use service from here on out you are agreeing to these new terms

So with all that said. As far as what i saw and what the reps saw and the store guy saw..it was not in the agreement. As far as it being a known deal..not even the phone reps are educated on the matter. Call them aew foe your self. If you find the aeticle in thw agreement showing where they say p2p will be counted i will gladly drop the issue and move on. Im not after anything but an answer.


Sorry for typos im jogging hhah

 

[Dubdidit361]

It wouldn’t matter if p2p traffic wasn’t counted against your hotspot data.

Your original argument was that your contract does not state that p2p traffic is counted against your hotspot data and can only be used if you have hotspot data available. Are you changing your position?

Im a bit lost with question. I have 12gb of hotspot data. I never used hotspot only torrents. My hotspot data was depleted via p2p usage thefore leaving me no hotspot data to use for further p2p usage

 

[justalayman]

This is what matters here. Remember i worked for a major wireless carrier before.

1 the customer agreement is a legal binding document. What is in it goes both ways. If you opt to use the service you are agreeing to what is in the customer agreement.

2 since the customer agreement is the 1 document that matters between the customer and the company everything that you will be chatged for and how you will be charged for it must be outlined i. That agreement. Full disclosure must be provided in these agreements.

3 if a major change to this agreement happens you as a customer are notified via a text an email or something and says if you continue to use service from here on out you are agreeing to these new terms

So with all that said. As far as what i saw and what the reps saw and the store guy saw..it was not in the agreement. As far as it being a known deal..not even the phone reps are educated on the matter. Call them aew foe your self. If you find the aeticle in thw agreement showing where they say p2p will be counted i will gladly drop the issue and move on. Im not after anything but an answer.

All that matters is


Is the p2p issue addressed in your contract. If it isn’t, it doesn’t apply and they are not providing the service contracted for.

To your number 3: they can send out anything they want but unless there is a clause within the contract you signed allowing them to change the terms of that contract, they can send out a million emails notifying me of a change and it’s still meaningless. Signing a contract that can be unilaterally changed by the provider wouldn’t be a smart thing to do. Heck, they could triple your plan cost each month if they wanted to if they had a right to unilaterally change your contract. They could amend your contract to change p2p traffic to be charged against your hotspot data. Such a right wouldn’t make a contract very useful.


I don’t have access to a boost agreement. Given there are multiple different agreements, unless I had one identical to yours it wouldn’t matter.

I can show you on their website where it states p2p and vpn traffic utilizes hotspot data though.

 

[justalayman]

Im a bit lost with question. I have 12gb of hotspot data. I never used hotspot only torrents. My hotspot data was depleted via p2p usage thefore leaving me no hotspot data to use for further p2p usage

Your argument was that you were not notified that torrent traffic used hotspot data. Either that is or isn’t your issue.

If it is, you refer to your contract and demand boost provide you with the service you contracted for. (Accepting it isn’t addressed in your contract):

 

[Dubdidit361]

Your argument was that you were not notified that torrent traffic used hotspot data. Either that is or isn’t your issue.

If it is, you refer to your contract and demand boost provide you with the service you contracted for. (Accepting it isn’t addressed in your contract):

Thats what ive been doing this past week. I have 8 hours of total talk time with booat trying to get an answer. The issue is the boost reps do not understand what im saying when i explain to them what my issue is. Ill try my best to educate them on what torrents are and whats going on and i get" i am sorry to hear you cannot use your hotspot service but anytime you share your internet with other devices in your home........" Its frusterating. Even the tech guys give me the same speel. So because the lack of knowledge in regards to this issue is universal in the call centers and stores they have referred my issue to a subject matter specialist wgo was supposed to ckntact me 4 days ago. Mean while im paying my phone bill despitr not being able to use the services like they said id be able to at the start. Even if i get an answer today im forced to stick it out and get my 80 bucks worth of cllas text and somewhat unlimited data and then switch..or go spend 120 bucks and switch to someone else.

 

[justalayman]

They don’t need to understand. All they need is to be able to show you where your contract states torrent data is charged against your hotspot data allowance. If they can’t show you that, they have no right to charge the torrent data against your hotspot data or terminate your torrent use when your hotspot data is exhausted.


So, rather than trying to explain what p2p, torrent and vpn’s are, have them show you where such use it charged against your hotspot data allowance. It doesn’t matter if they understand what any of it is really.

 

[Dubdidit361]

They don’t need to understand. All they need is to be able to show you where your contract states torrent data is charged against your hotspot data allowance. If they can’t show you that, they have no right to charge the torrent data against your hotspot data or terminate your torrent use when your hotspot data is exhausted.


So, rather than trying to explain what p2p, torrent and vpn’s are, have them show you where such use it charged against your hotspot data allowance. It doesn’t matter if they understand what any of it is really.

In those 8 hours ive gone every which way in regards to conversation direction. If they do not understand how the data is being used up they cannot properly explain it to..nor are they able to see what my issue is. They always start off with the assumption that my issue is that i cannot use wifi hotspot..maybe i should contact a lawyer and let him explain to their legal guys

 

[justalayman]

It doesn’t matter how the data is being used unless there is a limit on p2p data. If they can’t show you that, they are in the wrong and improperly segregating your p2p data.

Again, unless the contract allows for special treatment of p2p data, it’s as simple as they are not providing the service you contracted for.


So, you start with;


You are charging my p2p data use against my hotspot allotment. I don’t find where you are able to do that in the terms of the contract I’ve signed with you. If you can’t find a clause that gives you the right to do that, you need to stop doing that.

If you won’t perform as the contract we entered into directs, I need you to cancel the contract and refund the balance of this months fees that I’ve already paid.


So, which is it going to be?