Florida.
I suspected that someone had hijacked my email account and quickly changed the password and recovery email.
While trying to access the damage, I called the email provider and asked if anyone had signed in outside of the country or even my state. This information is something normally provided but for some reason was blank. They promised to look into this and get back to me however the next day I found I was completely locked out of my account.
My new password was not working and my recovery email was not working either.
I called to find out what was going on and treated like a criminal from the beginning. I confirmed information about emails sent and was told it was wrong even know I was reading the subject line on an email I had sent my brother word for word. He had printed out the email. Somehow my account had become blacklisted or shadow banned in such a way that even with all the correct information they will not allow me back in.
I have all my information in this account such as information needed for other upcoming legal cases, lots of money in Gift card purchases, rebate rewards from programs, paypal account linked, amazon account linked, all sorts of receipts and order confirmations, etc.
So I am victimized by the original hacker than a second time by the email service provider who is treating the victim in this situation as the criminal. Whatever they wrote down on my account is causing these customer service agents to just hang up the phone when I call and ignore mountains of information I provide them. These are foreign call centers in which English is not their primary language. I am not sure if this started from a misunderstanding but these notes or flags left on my account are causing them to act maliciously. To the point they won't even accept when I provide them with correct information and now just hang up the phone on me when I call.
What theories of law could I possible use here? Right to access? Identify thief consumer projection law? Defamation/slander, negligence? I would prefer to skip the legal system and just get this sorted out however this way system works, once your account gets blacklisted, then its like all the new reps just repeat the notes left by the old rep and the problem just compounds. So what started from someone asking if a hacker signed into his account from a foreign location has turned into a full account forever lockout. Please let me know the theories of law which might apply here?
Thanks.
I suspected that someone had hijacked my email account and quickly changed the password and recovery email.
While trying to access the damage, I called the email provider and asked if anyone had signed in outside of the country or even my state. This information is something normally provided but for some reason was blank. They promised to look into this and get back to me however the next day I found I was completely locked out of my account.
My new password was not working and my recovery email was not working either.
I called to find out what was going on and treated like a criminal from the beginning. I confirmed information about emails sent and was told it was wrong even know I was reading the subject line on an email I had sent my brother word for word. He had printed out the email. Somehow my account had become blacklisted or shadow banned in such a way that even with all the correct information they will not allow me back in.
I have all my information in this account such as information needed for other upcoming legal cases, lots of money in Gift card purchases, rebate rewards from programs, paypal account linked, amazon account linked, all sorts of receipts and order confirmations, etc.
So I am victimized by the original hacker than a second time by the email service provider who is treating the victim in this situation as the criminal. Whatever they wrote down on my account is causing these customer service agents to just hang up the phone when I call and ignore mountains of information I provide them. These are foreign call centers in which English is not their primary language. I am not sure if this started from a misunderstanding but these notes or flags left on my account are causing them to act maliciously. To the point they won't even accept when I provide them with correct information and now just hang up the phone on me when I call.
What theories of law could I possible use here? Right to access? Identify thief consumer projection law? Defamation/slander, negligence? I would prefer to skip the legal system and just get this sorted out however this way system works, once your account gets blacklisted, then its like all the new reps just repeat the notes left by the old rep and the problem just compounds. So what started from someone asking if a hacker signed into his account from a foreign location has turned into a full account forever lockout. Please let me know the theories of law which might apply here?
Thanks.