Hi CdwJava,
The supporting documents I sent include the following.
-Documentation to show arrest record, and the resulting conviction (which differs from the DOJ rapsheet printout.
-Documentation which shows sentencing notes which support incorrect entry
-A letter from my attorney which points out the discrepancy as indicated by the judge during court proceedings when my case was expunged
* It may have also included a printout of court minutes
The court documentation that I submitted contains the needed info to make this change. But it does require some effort to verify.
And yes, there is a serious disconnect in the system to have caused this inaccuracy in my record. My fear is that since my case is almost 30 years old, a lot of the paperwork are no longer available or hard to find.
An update on my search for a phone number.
I was given a phone number which I was told was a direct number to DOJ. The number it turns out is a number to follow up background checks for firearms purchases. Although she did not have access to my case, nor can she share details. She did say that the case did not fall between the cracks, and is in process from what she can see. A useful number just the same, but my priority is elsewhere unrelated to firearms purchase.
Hmm ... okay, I missed that.
But, I wonder if the court documentation might still be lacking. As I said, the most common issue I have come across is that the record was not updated. And, what documentation was submitted. Actual court records? Or, records printed from the court website? You might be surpised (appalled?) to learn how often there is a serious disconnect in the system.