How long ago did you place the order, mollymo?I ordered the stock using my debit card. I had previously used this company receiving great service and timely orders. Do I have any recourse to get my money back?
So you purchased stock in Disney and not Disney products?I ordered the Disney stock in March 2014. I was told at that time that Disney was no longer issuing the paper certificate but they were coming up with a new plan and I could either keep my order or request a refund. Since I had used the company before and this was for my granddaughter I wanted to keep the order. I heard from them last June that the new certificates would be issued in October. In October I never heard anything. I have emailed and called and no one answers. The website says that it is down for maintenance. There have been many complaints filed with the BBB but the company was not a member. I haven't officially found out if they are out of business.
Is it only the framed certificate that is missing from your online order, even though the stock purchase has been completed?Yes I understand that and that is what the company explained to me. What they issue is a framed "certificate" that is a replica but the real stock is still electronic. The 2 that I purchased prior to this one were under the old rules. I still need to know what I can do to get my money back since they are no longer responding.
Okay. Then you should be able to get a full refund if the company has not satisfied any part of your order (and the company has not disappeared).I'm sorry I was not more clear. I have not received any part of my order. The stock nor the framed certificate. I can still get to my online order status on their website and it shows the order has only been confirmed which basically means they took the money out of my account. My previous orders show final. The stock is to be issued in my granddaughter's name and we have received nothing in the way of dividends or other correspondence like we did with previous orders.
Here is a link to California's Secretary of State website, Business Search: http://kepler.sos.ca.gov/The company's address is in San Francisco CA. They still have their mailing address online and a couple of phone numbers, which no one answers. I have copies of everything. That was the first thing I did when I suspected they may be out of business! I will check with the state and see what they can tell me. Thanks for the information.
You're welcome, mollymo. Thank you for the thanks. I wish you good luck in getting the matter resolved.Thank you. I appreciate your time! I will check out that website.