What is the name of your state (only U.S. law)? Colorado
Here is my situation. I actually live in California and traded in a car for a new one in April of 2016. Last week I received a billing statement from expresstoll in Aurora, Colorado telling me that my car drove on a toll road there and that I owe $3.55. Of course this happened AFTER I traded that car in in April. Plus I have never even BEEN in Colorado.
I called them and they told me to send proof that I no longer own the car. So I emailed them copies of my release of liability, and the portion of the bill of sale which lists the trade-in. I didn't receive any confirmation of the emails or anything so I once again called them and was told it would take 48 hours after they received the email for me to hear from them. Well, today after 48 hours, I once again called and explained the situation. This time the rep on the phone said I could send HER the scans that I had created and that she would take care of things. Well, I did that and she then told me that the partial bill of sale was not accepted and that I had to send them the entire one. So, I then did THAT. I asked her to confirm receipt of my email which she did, but instead of taking care of the bill, she told me that she would be happy to send my email over to the right department for them to make a final verdict. Well, this was over 3 hours ago and I still have heard nothing.
At this point I am beginning to wonder if they are ever going to rectify the bill or just let it go to the date on which they told me it would be overdue, then start tacking on more fees and eventually send it to collections.
Advice please? And please don't just say 'pay the bill.' It's not that I can't afford $3.55 but if they get away with this from me, there could be hundreds of thousands of others out there that they are doing this to as well.
Here is my situation. I actually live in California and traded in a car for a new one in April of 2016. Last week I received a billing statement from expresstoll in Aurora, Colorado telling me that my car drove on a toll road there and that I owe $3.55. Of course this happened AFTER I traded that car in in April. Plus I have never even BEEN in Colorado.
I called them and they told me to send proof that I no longer own the car. So I emailed them copies of my release of liability, and the portion of the bill of sale which lists the trade-in. I didn't receive any confirmation of the emails or anything so I once again called them and was told it would take 48 hours after they received the email for me to hear from them. Well, today after 48 hours, I once again called and explained the situation. This time the rep on the phone said I could send HER the scans that I had created and that she would take care of things. Well, I did that and she then told me that the partial bill of sale was not accepted and that I had to send them the entire one. So, I then did THAT. I asked her to confirm receipt of my email which she did, but instead of taking care of the bill, she told me that she would be happy to send my email over to the right department for them to make a final verdict. Well, this was over 3 hours ago and I still have heard nothing.
At this point I am beginning to wonder if they are ever going to rectify the bill or just let it go to the date on which they told me it would be overdue, then start tacking on more fees and eventually send it to collections.
Advice please? And please don't just say 'pay the bill.' It's not that I can't afford $3.55 but if they get away with this from me, there could be hundreds of thousands of others out there that they are doing this to as well.