What is the name of your state (only U.S. law)? Maryland
In June/July last year I rented a car from Alamo at Bozeman, Montana. Few days ago Alamo sent me a letter claiming that there was windshield damage during my rental for which they want me to pay $355. I had not purchased any insurance from them.
I had picked up the car at 10PM one evening, and returned it at 9AM 2 days later. I did not notice any chip on the windshield (it was dark when I picked up), and I did not notice one later either. At the time of returning I just returned the keys after saying that there was no damage during my rental. No customer service rep verified that or informed me otherwise at the time.
Do I have grounds for contesting this claim?
Even if there was a small chip that I did not notice, their claim amount sounds excessive. My auto insurance company, Erie, repairs windshield chips smaller than a quarter for free -- it takes less than an hour to do so. Here is Alamo's breakdown of $355:
Damage repair: $185
Loss of use 2 days: $120 (compact)
Admin fee: $ 50
My auto deductible is $500, and I had rented the car using American Express that offers some kind of secondary protection.
Thanks for reading this.What is the name of your state (only U.S. law)?
In June/July last year I rented a car from Alamo at Bozeman, Montana. Few days ago Alamo sent me a letter claiming that there was windshield damage during my rental for which they want me to pay $355. I had not purchased any insurance from them.
I had picked up the car at 10PM one evening, and returned it at 9AM 2 days later. I did not notice any chip on the windshield (it was dark when I picked up), and I did not notice one later either. At the time of returning I just returned the keys after saying that there was no damage during my rental. No customer service rep verified that or informed me otherwise at the time.
Do I have grounds for contesting this claim?
Even if there was a small chip that I did not notice, their claim amount sounds excessive. My auto insurance company, Erie, repairs windshield chips smaller than a quarter for free -- it takes less than an hour to do so. Here is Alamo's breakdown of $355:
Damage repair: $185
Loss of use 2 days: $120 (compact)
Admin fee: $ 50
My auto deductible is $500, and I had rented the car using American Express that offers some kind of secondary protection.
Thanks for reading this.What is the name of your state (only U.S. law)?