What is the name of your state (only U.S. law)? CA
I've been a customer of one of the largest propane companies in the country for nearly 12 years. 2 years ago I discovered that the discounted rate offered to employees of my company had not been honored by this propane company for years. The story was featured on a local TV station. I received a refund of nearly $3,000. Skip ahead to December 4th 2013. My propane tank ran dry, even though I'm on a "routine fill schedule" the bill was outrageous, which I questioned. The office manager sent an email assuring that I'd have a credit on my account amounting to nearly $400.00. The next day I received a certified letter from the district manager canceling my account. the contract states that I must use all the propane in my tank (now full to the top) within 30 days and forfeit the tank (rent is paid until 5/2014). Bottom line: I won't have an account to credit, furthermore I will not have heat, hot water nor the ability to cook. I paid way too much for the propane, and now the company is going to steal it back. I have never been late with a payment, have been a loyal customer, but I dared to complain. Now they are retaliating....
The contract seems to offer the consumer no recourse...
I've been a customer of one of the largest propane companies in the country for nearly 12 years. 2 years ago I discovered that the discounted rate offered to employees of my company had not been honored by this propane company for years. The story was featured on a local TV station. I received a refund of nearly $3,000. Skip ahead to December 4th 2013. My propane tank ran dry, even though I'm on a "routine fill schedule" the bill was outrageous, which I questioned. The office manager sent an email assuring that I'd have a credit on my account amounting to nearly $400.00. The next day I received a certified letter from the district manager canceling my account. the contract states that I must use all the propane in my tank (now full to the top) within 30 days and forfeit the tank (rent is paid until 5/2014). Bottom line: I won't have an account to credit, furthermore I will not have heat, hot water nor the ability to cook. I paid way too much for the propane, and now the company is going to steal it back. I have never been late with a payment, have been a loyal customer, but I dared to complain. Now they are retaliating....
The contract seems to offer the consumer no recourse...