Shipper made mistake and shipped cancelled order

[quincy]

While I don't necessarily disagree with you, a formal letter can get lost in the shuffle, since companies are used to dealing digitally on these types of things these days. Certainly a formal letter is going to take a lot longer to work its way to the people who would actually be dealing with the issue. Therefore I am still going to recommend the emails.

Emails are legally not the smartest way to communicate.