I bought a Ford Explorer early in April from Ford dealership in Texas. It is a used one. When I bought the car, I was NOT told that this car is hail damaged and did NOT see any hail damaged sale signs or tags on the car. When I washed my car today, I found the car has hail damaged. There are 16 dents on the roof.
I did not check the roof when I bought it, but I think all customers have the rights to know what happened to this car and what kind of condition this car is in right now, even though it is a used one. They should tell customers this car still has some hail damages that have not been fixed yet. What I heard on that day are that this car is in perfect condition again and again. I think they fixed the dents on the hood and body where people can easily see. They left the damages on the roof because Ford Explorer is a large SUV and generally customers are not tall enough to see the roof of that car.
I want you guys to give me some suggestions about the following questions:
1. Is the dealership legal to not report the hail damages condition to their customers and hide them on the roof of the car?
2. I checked the carfax report that the dealership gave me on that day, it was not showing hail damaged. Is the dealership legal to not report this to car insurance company?
Thank you so much!
I did not check the roof when I bought it, but I think all customers have the rights to know what happened to this car and what kind of condition this car is in right now, even though it is a used one. They should tell customers this car still has some hail damages that have not been fixed yet. What I heard on that day are that this car is in perfect condition again and again. I think they fixed the dents on the hood and body where people can easily see. They left the damages on the roof because Ford Explorer is a large SUV and generally customers are not tall enough to see the roof of that car.
I want you guys to give me some suggestions about the following questions:
1. Is the dealership legal to not report the hail damages condition to their customers and hide them on the roof of the car?
2. I checked the carfax report that the dealership gave me on that day, it was not showing hail damaged. Is the dealership legal to not report this to car insurance company?
Thank you so much!