Mr.Owallahalla
Junior Member
What is the name of your state (only U.S. law)? colorado
the short version:
I went to an automotive company (1.5hrs from my house) to have them measure and build me a set of custom leaf springs for my 4x4 vehicle. my criteria was add an additional 3" of lift and move the center pin forward an inch to better clear the tires from rubbing the fenders. they took measurements and built them. I returned to their shop to pick them up and told them they looked rather large. they seemed unconcerned. while installing them it became obvious they were to big. and I reinstalled my old ones. I called them and they had me take measurements (they told me what to take) and they made another set. I met the owner in a town close to me and retrieved the 2nd set. I installed them completely and when I put the vehicle on the ground the springs collapsed the shackle (swingarm for the springs) to the frame of the vehicle making it undrivable. I reinstalled my old springs. I called the owner and he became very argumentative so I asked for a refund and he refused and hung up on me. I called back and he requested new measurements, I took them and asked if he was sure he would get it right this time. he wasn't convincing. and I still wanted a refund. the owner delivered the 3rd set to me at a location closer to my house. they looked right this time. I installed them and they seemed ok with the exception that now my driveshaft would not hook to the differential because they did not include the pinion wedges (I had asked about these initially) that angle the differential properly. I called, he refused to send the wedges so I ordered them online and parked the vehicle till they came a week later. upon going to install the wedges I noticed the springs had collapsed the shackles to the frame, making it undrivable. I reinstalled my old springs. Now he says he'll give me a refund only after I pay to return these wrong springs and hung up on me. he also says I will be charged a 15% restocking fee.....For a custom made part that will not fit on my vehicle! so my question is: if I take him to small claims court how strong is my case and can I sue him for all my shop time/gas/full refund/time off work/court costs/etc.
the short version:
I went to an automotive company (1.5hrs from my house) to have them measure and build me a set of custom leaf springs for my 4x4 vehicle. my criteria was add an additional 3" of lift and move the center pin forward an inch to better clear the tires from rubbing the fenders. they took measurements and built them. I returned to their shop to pick them up and told them they looked rather large. they seemed unconcerned. while installing them it became obvious they were to big. and I reinstalled my old ones. I called them and they had me take measurements (they told me what to take) and they made another set. I met the owner in a town close to me and retrieved the 2nd set. I installed them completely and when I put the vehicle on the ground the springs collapsed the shackle (swingarm for the springs) to the frame of the vehicle making it undrivable. I reinstalled my old springs. I called the owner and he became very argumentative so I asked for a refund and he refused and hung up on me. I called back and he requested new measurements, I took them and asked if he was sure he would get it right this time. he wasn't convincing. and I still wanted a refund. the owner delivered the 3rd set to me at a location closer to my house. they looked right this time. I installed them and they seemed ok with the exception that now my driveshaft would not hook to the differential because they did not include the pinion wedges (I had asked about these initially) that angle the differential properly. I called, he refused to send the wedges so I ordered them online and parked the vehicle till they came a week later. upon going to install the wedges I noticed the springs had collapsed the shackles to the frame, making it undrivable. I reinstalled my old springs. Now he says he'll give me a refund only after I pay to return these wrong springs and hung up on me. he also says I will be charged a 15% restocking fee.....For a custom made part that will not fit on my vehicle! so my question is: if I take him to small claims court how strong is my case and can I sue him for all my shop time/gas/full refund/time off work/court costs/etc.