What is the name of your state? TX
So I signed up for a subscription service and it's billed monthly. The terms and conditions say they reserve the right to change the agreement, etc. And that they've done. And I was fine with it up until recently. So what ended up happening is that I had finally had enough of the constantly changing terms and conditions and cancelled. The following day, they had released yet another new set of terms and conditions and to be able to use the service I had already paid for, they basically made me opt in (there was literally no way around it outside of not using the service I had already paid a month for). Fast forward to today, I get an email saying that when I opted in, that overrode the cancellation request and they're about to bill me for yet another month. This can't be legal and I'm not even suggesting a lawsuit but is there an agency outside of the BBB that this can be reported to?
So I signed up for a subscription service and it's billed monthly. The terms and conditions say they reserve the right to change the agreement, etc. And that they've done. And I was fine with it up until recently. So what ended up happening is that I had finally had enough of the constantly changing terms and conditions and cancelled. The following day, they had released yet another new set of terms and conditions and to be able to use the service I had already paid for, they basically made me opt in (there was literally no way around it outside of not using the service I had already paid a month for). Fast forward to today, I get an email saying that when I opted in, that overrode the cancellation request and they're about to bill me for yet another month. This can't be legal and I'm not even suggesting a lawsuit but is there an agency outside of the BBB that this can be reported to?