What is the name of your state (only U.S. law)?
California.
Hi! I need help on this situation. I recently ordered an item on Amazon. I received the item on time, however the item is not working properly. I will let you guys read the exact dialogue we had via email.
ME: The + button does not work. I couldn't set the timer. Defective product. Please send a replacement ASAP. Thank you!
Them: if defective we do not send replacements as if one is "defective" we do not risk another being defective-
we usually do not accept opened returns anyway -return for refund to
MUSTANG RETURNS
Box 175
Chippewa Falls WI 54729
once received a refund will be issued for your purchase.
ME: Are you guys paying for the shipping? Because I will not be paying for the shipping cost.
Them: shipping a return? no one does that - and it is against policy
written policy states that buyer pays to return for refund -
please consult the written policies when purchasing - even amazon requires the buyer to return a product they dont want for a refund -
if you are not paying for shipping you are keeping the item - therefore - no refund is possible -
we are sure you understand -
as people would just buy and return and we would go out of business -
I contacted Amazon itself and they paid for the shipping and then...
Me:I have sent the item back for a refund. Here is the tracking number through USPS 9505 5109 4992 3045 4130 55. Please refund my money as soon as possible. Thank you!
Them: Will look out for the return. Thanks for the information
Me:Hi! I can see that you guys have received my returned item for a refund. I would like to follow up on my refund. Thanks!
Them: the item returned worked / yet you claim defective -
what do you want us to do ? Let you claim to other customers that we sold you a defective item when we operated it fine ? you dont want us to put on there that you cannot figure out how to work the item do you? we do not accept open returns - nor accept operational returns -
Them: Disregard the last email
your item is being returned to you as operational and opened - which violates our return policy -
we did not see that you already left NEGATIVE feedback for us and spouted off how we dont care for it - and on and on - making us look like some terrible seller on amazon -
as long as that posting is in effect we cannot bend / break the rules for you -
so - as the item works - it is being returned to you
Sorry about the confusion - we are not used to people lying on the negative feedback system - posting lies to other customers for "fun" as you did here - as you clearly cant say we dont care about our customers when we have over 5000 of them -
good luck
no further communication is requested or will be responded to
this matter is now closed
Me: NO. I want my money back!
This situation could have been handled way better. When I got the package I opened it and the + button was not operational. I just wanted it to be replace but you guys couldn't do that and said that you will just refund but wouldn't pay for the shipping. You guys never apologize for the defective item and wanted me to pay for my own shipping. So it was a waste of my time, energy, effort and money on my side. And now you guys are expecting a good feedback from me??? So instead of making me feel better you guys even called me a liar and telling me I'm stupid by saying that the item works just fine? You guys probably switched the item like you guys supposed to the first time around! What I said on my feed back is the truth and I have emails to support it. I bought the same item from another seller and worked just fine! You guys should really learn how to appreciate your customers instead of disrespecting and letting your ego lose sight of what business really means. You said you have 5000 of them and do not need my business. Well guess what hold on to them I'm sure that 5000 will go down if you guys keep treating your customers like what you did to me. You could have gained more if you guys handled this professionally. I'll let Amazon take care of this. A $24 worth item escalated to this level. Good job Mustang Fliers!
Them: i have no intention of going back and forth with you on this
you cost us more money than your purchase - and you are still being unreasonable and shouting all sorts of stuff at us - STILL -
we returned the item as it cannot be returned opened -
and since you refuse to just accept that you made the error - you gave us the negative - and that is that
Me: So you're still calling me a liar and now I'm being unreasonable? And you want me to say that I'm wrong and that I cost you more money? Hmmm... Let's see, if you guys sent me an item that works this would have not happened anyway. And if you guys didn't treat me like crap this would have not come to this point. So you guys cost yourself money and a headache.
You're still mentioning my bad review. Here's the thing, "I as a customer have the right to leave a feedback base on what I've experience from a seller may it be positive or negative." And you said ( �as long as that posting is in effect we cannot bend / break the rules for you�) hmmm! What is this a bribe?! You can't work with me unless I take the my post down?! WOW!
At this point I already know that I have the upper hand. You guys need to realize that you need to learn how to give a good customer service to gain a POSITIVE feedback.
Them: we cannot continue to go back and forth -
your item worked fine -
your return cannot be accepted as it is operational and opened -
we are also pursuing action in small claims court against you as well....
no further emails are requested - and any further emails will be considered harassing -
this matter is closed.
(My Negative post on feedback.- "Sent me a defective item and won't replace it. Told me to refund but won't pay for the shipping. So pretty much I just lost $5 for nothing. They are not even sorry that for what they did. HORRIBLE SERVICE AND WILL NOT EVER GET ANY ITEM FORM THIS SELLER EVER GAIN! "BEWARE THIS SELLER DOES NOT CARE ABOUT THEIR CUSTOMERS AT ALL!" WHAT A WASTE OF TIME AND MONEY$!!!!")
The reason why they wouldn't send me my refund. Although I already got Amazon to investigate on this situation.
The only problem now is how can I counter them on the Small Court Claims??? Please Help! Thank you so much!
****Update:
I just received an invoice from them and a form SC-500, 08/01 Summons and Complaint- Small Claims
They filled up the form and with a sticky note saying that " You are being sued- here are your copies"
The copy is hand written and signed by them. However there is no stamp, no case no and the Summons part is blank.
No date, time, and place for court appearance. No other signature other than the plaintiff.
They are claiming $225.00 for " Purchased item, damaged delivered item, and attempt to return damaged items. Harassing emails and fraud." Their exact words on the form.
I'm not sure about the form they sent me since it's missing a lot of important things to be official. What should i do now? How can I counter this?
I did purchased the item, but i didn't break them. If you read again on our emails they even told me that it worked for them. I did said it's not working and it's defective they told me to return it. So there goes the "Attempt to return damage items". And for the "harassing emails and fraud" I guess they are basing it on my emails to them. You guys tell me if that's harassing. For me it's more of communicating. The fraud part I really don't get.
Please let me know your opinion and advice about this issue. Thanks in advance!
California.
Hi! I need help on this situation. I recently ordered an item on Amazon. I received the item on time, however the item is not working properly. I will let you guys read the exact dialogue we had via email.
ME: The + button does not work. I couldn't set the timer. Defective product. Please send a replacement ASAP. Thank you!
Them: if defective we do not send replacements as if one is "defective" we do not risk another being defective-
we usually do not accept opened returns anyway -return for refund to
MUSTANG RETURNS
Box 175
Chippewa Falls WI 54729
once received a refund will be issued for your purchase.
ME: Are you guys paying for the shipping? Because I will not be paying for the shipping cost.
Them: shipping a return? no one does that - and it is against policy
written policy states that buyer pays to return for refund -
please consult the written policies when purchasing - even amazon requires the buyer to return a product they dont want for a refund -
if you are not paying for shipping you are keeping the item - therefore - no refund is possible -
we are sure you understand -
as people would just buy and return and we would go out of business -
I contacted Amazon itself and they paid for the shipping and then...
Me:I have sent the item back for a refund. Here is the tracking number through USPS 9505 5109 4992 3045 4130 55. Please refund my money as soon as possible. Thank you!
Them: Will look out for the return. Thanks for the information
Me:Hi! I can see that you guys have received my returned item for a refund. I would like to follow up on my refund. Thanks!
Them: the item returned worked / yet you claim defective -
what do you want us to do ? Let you claim to other customers that we sold you a defective item when we operated it fine ? you dont want us to put on there that you cannot figure out how to work the item do you? we do not accept open returns - nor accept operational returns -
Them: Disregard the last email
your item is being returned to you as operational and opened - which violates our return policy -
we did not see that you already left NEGATIVE feedback for us and spouted off how we dont care for it - and on and on - making us look like some terrible seller on amazon -
as long as that posting is in effect we cannot bend / break the rules for you -
so - as the item works - it is being returned to you
Sorry about the confusion - we are not used to people lying on the negative feedback system - posting lies to other customers for "fun" as you did here - as you clearly cant say we dont care about our customers when we have over 5000 of them -
good luck
no further communication is requested or will be responded to
this matter is now closed
Me: NO. I want my money back!
This situation could have been handled way better. When I got the package I opened it and the + button was not operational. I just wanted it to be replace but you guys couldn't do that and said that you will just refund but wouldn't pay for the shipping. You guys never apologize for the defective item and wanted me to pay for my own shipping. So it was a waste of my time, energy, effort and money on my side. And now you guys are expecting a good feedback from me??? So instead of making me feel better you guys even called me a liar and telling me I'm stupid by saying that the item works just fine? You guys probably switched the item like you guys supposed to the first time around! What I said on my feed back is the truth and I have emails to support it. I bought the same item from another seller and worked just fine! You guys should really learn how to appreciate your customers instead of disrespecting and letting your ego lose sight of what business really means. You said you have 5000 of them and do not need my business. Well guess what hold on to them I'm sure that 5000 will go down if you guys keep treating your customers like what you did to me. You could have gained more if you guys handled this professionally. I'll let Amazon take care of this. A $24 worth item escalated to this level. Good job Mustang Fliers!
Them: i have no intention of going back and forth with you on this
you cost us more money than your purchase - and you are still being unreasonable and shouting all sorts of stuff at us - STILL -
we returned the item as it cannot be returned opened -
and since you refuse to just accept that you made the error - you gave us the negative - and that is that
Me: So you're still calling me a liar and now I'm being unreasonable? And you want me to say that I'm wrong and that I cost you more money? Hmmm... Let's see, if you guys sent me an item that works this would have not happened anyway. And if you guys didn't treat me like crap this would have not come to this point. So you guys cost yourself money and a headache.
You're still mentioning my bad review. Here's the thing, "I as a customer have the right to leave a feedback base on what I've experience from a seller may it be positive or negative." And you said ( �as long as that posting is in effect we cannot bend / break the rules for you�) hmmm! What is this a bribe?! You can't work with me unless I take the my post down?! WOW!
At this point I already know that I have the upper hand. You guys need to realize that you need to learn how to give a good customer service to gain a POSITIVE feedback.
Them: we cannot continue to go back and forth -
your item worked fine -
your return cannot be accepted as it is operational and opened -
we are also pursuing action in small claims court against you as well....
no further emails are requested - and any further emails will be considered harassing -
this matter is closed.
(My Negative post on feedback.- "Sent me a defective item and won't replace it. Told me to refund but won't pay for the shipping. So pretty much I just lost $5 for nothing. They are not even sorry that for what they did. HORRIBLE SERVICE AND WILL NOT EVER GET ANY ITEM FORM THIS SELLER EVER GAIN! "BEWARE THIS SELLER DOES NOT CARE ABOUT THEIR CUSTOMERS AT ALL!" WHAT A WASTE OF TIME AND MONEY$!!!!")
The reason why they wouldn't send me my refund. Although I already got Amazon to investigate on this situation.
The only problem now is how can I counter them on the Small Court Claims??? Please Help! Thank you so much!
****Update:
I just received an invoice from them and a form SC-500, 08/01 Summons and Complaint- Small Claims
They filled up the form and with a sticky note saying that " You are being sued- here are your copies"
The copy is hand written and signed by them. However there is no stamp, no case no and the Summons part is blank.
No date, time, and place for court appearance. No other signature other than the plaintiff.
They are claiming $225.00 for " Purchased item, damaged delivered item, and attempt to return damaged items. Harassing emails and fraud." Their exact words on the form.
I'm not sure about the form they sent me since it's missing a lot of important things to be official. What should i do now? How can I counter this?
I did purchased the item, but i didn't break them. If you read again on our emails they even told me that it worked for them. I did said it's not working and it's defective they told me to return it. So there goes the "Attempt to return damage items". And for the "harassing emails and fraud" I guess they are basing it on my emails to them. You guys tell me if that's harassing. For me it's more of communicating. The fraud part I really don't get.
Please let me know your opinion and advice about this issue. Thanks in advance!
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